WIFI Whatsapp calls

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FabrizioF
FabrizioF Posts: 8 image  Freshman Member
First Comment Friend Collector Third Anniversary
in Wireless

Hi, can you help me to find the best configuration for Whatsapp calls with WIFI?

  • USG FLEX100W (WIFI OFF)
  • NWA90AX

thanks in advance

Fabrizio

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,070 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited May 15

    Hi @FabrizioF,

    I would like to clarify with you some questions:

    1. What issue did you encounter when having a WhatsApp call with Wi-Fi?
    2. What mode is your firewall and AP? On-premise? Nebula?
    3. Are these devices upgraded to the latest firmware?
    4. Did you try to call others when using the same Wi-Fi?
    Zyxel Melen


  • FabrizioF
    FabrizioF Posts: 8 image  Freshman Member
    First Comment Friend Collector Third Anniversary

    1- the voice skips, it is heard in fits and starts

    2- Nebula

    3 yes , last firmware

    4 - yes, random, not always with the same people

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,070 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @FabrizioF,

    Thanks for the information. Could you help to record issue timestamp, issue client's MAC address, and enable Zyxel support access so we can help to investigate what could be happened when this issue occur?

    https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access
    Zyxel Melen


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