Skip to content
  • Register

    • Zywall SecuExtender and Mac

    Posts: 7  Freshman Member
    First Comment First Anniversary
    edited April 2021 in Security
    I have Zywall SecuExtender_MacOSX1.1.7 and Mac OSX 10.14.2.

    When attempting to run SecuExtender, I'm given an error that this version is not compatible with this version of Mac OSX.  That makes sense, however the supported Max OSX version is over 5 iterations behind...

    Is there a workaround for this issue?  If not, how long will it take for Zyxel to create a client that's compatible with MAC OSX 10.14.2?

    Welcome!

    It looks like you're new here. If you want to get involved, click on this button!
    Sign In
    Register
    «1

    All Replies

    • Posts: 1,386  Zyxel Employee
      100 Answers 1000 Comments Friend Collector Seventh Anniversary

      Hi @itburkealert  

      The SecuExtender1.1.8 has released. You can remove old version and try the new version again.

    • Posts: 7  Freshman Member
      First Comment First Anniversary
      Connection works, but after connecting I cannot access any websites.
    • Posts: 1,386  Zyxel Employee
      100 Answers 1000 Comments Friend Collector Seventh Anniversary

      Hi @itburkealert  

      Can you reach and get response from 8.8.8.8 after established the SSL VPN tunnel?

      Also you can make sure your DNS setting is correct, and DNS server is reachable.


    • Posts: 7  Freshman Member
      First Comment First Anniversary
      I do not have any Network Extension options in the preferences nor in the Connection settings.
    • Posts: 7  Freshman Member
      First Comment First Anniversary
      Can you explain why I don't have these settings?
    • Posts: 1,386  Zyxel Employee
      100 Answers 1000 Comments Friend Collector Seventh Anniversary
      Hi @itburkealert
      The Network Extension setting is on USG. After client established SSL VPN tunnel, USG will deploy configuration to user.(e.g. IP address, DNS, Routing....etc)
      You can find it by Configuration > VPN > SSL VPN and edit rule
    • Posts: 7  Freshman Member
      First Comment First Anniversary
      Thank you.  After I connect to the VPN, I only have a Details and Preferences option within the Zywall Client.  I don't know what USG means and I don't have a Configuration menu.
    • Posts: 1,386  Zyxel Employee
      100 Answers 1000 Comments Friend Collector Seventh Anniversary
      Hi @itburkealert
      The SSL VPN configuration setting is on USG.
      After SSL VPN tunnel is established, then SSL IP configuration will deploy to SecuExtender on mac.

      If you can't access to website after established SSL VPN tunnel, then you may have a check on your DNS and route setting.
    • Posts: 7  Freshman Member
      First Comment First Anniversary
      edited March 2020
      Thank you!  There was a problem with the DNS settings on the USG side.  We have now resolved this issue.
    • Posts: 1,386  Zyxel Employee
      100 Answers 1000 Comments Friend Collector Seventh Anniversary

      Hi @itburkealert  

      Can you take a screenshot on:

      (1) SSL VPN configuration on your USG.

      (2) The SecuExtender IP status after established SSL VPN tunnel.

      (3) Traceroute to DNS IP address after mac established SSL VPN tunnel.

    Welcome!

    It looks like you're new here. If you want to get involved, click on this button!
    Sign In
    Register

    Welcome!

    It looks like you're new here. If you want to get involved, click on this button!
    Sign In
    Register

    Quick Links

    Categories

    Security Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）