First one, now two ports are not working any more on a XS1930

Oli_Derks
Oli_Derks Posts: 4  Freshman Member
edited May 16 in Switch

Hi.

We have an XS1930_12HP_V4 as center of out SDVoE Network.

Recently, one of the Ports (7) stopped working (PoE led shows yellow, Data led stays off..

Now a second port stopped working.

I could'nt analyze it thouroughly since the room has been occupied for days, but wanted to ask if this is normal behavior when e.g. encountering some kind of shorting, and do I just have to activate it again or do i have a faulty switch?

Thanks

Greetings from germany

Oli Derks

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,306  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Oli_Derks,

    Regarding to your issue description, it seems like the port was hang. Please check the private message I sent for the date code firmware for this issue.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 3,306  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Update:

    After update datecode firmware, we found this is not port hang issue. It is more likely hardware issue.

    If anyone encounter similar problem, plesae ensure your firmware version is latest version, and than reboot the switch is excluded port hang issue. If the issue remains, please contact Zyxel support. Ex. @Zyxel_CSO.

    Zyxel Melen


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