SSLVPN Issue HA

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  • Fred_77
    Fred_77 Posts: 138  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary

    Hi @Zyxel_Melen

    Flex500H updated WK25; remote access enabled.

    Regards

    Lorenzo

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,747  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Fred_77,

    Thanks for the remote. After our investigation and replicate, we found that one of the TCP [PSH, ACK] was missing and caused the SSLVPN tunnel can't connect.

    image.png

    However, in our replicate, we didn't encounter this issue with the same configuration as yours.

    Therefore, we need your help to set a test scenario so we can remotely replicate and investigate. I will send the detailed information to you via the previous private message.

    Zyxel Melen


  • Fred_77
    Fred_77 Posts: 138  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary

    Hi @Zyxel_Melen

    Update 3….

    after fw upgrade to WK25 a laptop connected "on" the wan interface can connect.

    image.png

    But no connection from outside is possible. (tested with different devices and different connectivity)

    This would lead one to think of an isp related problem.

    But then why you can connect?

    In PM user and pwd of the laptop connected.

    Regards

    Lorenzo

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