Failing to add a brand new ZyWALL Flex 100H to Nebula

fyldecallum
fyldecallum Posts: 4  Freshman Member
First Comment
in Nebula

Hello,

I'm attempting to add a ZyWALL FLEX 100H to our Nebula account, I've created the organisation and attempted to add the device using the serial number and mac address but it says the device is already in use. I've checked in more > My devices and services and the device is listed in here however it's not linked to an organisation or site. If I try to scan the QR code on the nebula app it just says 'an unexpected error has occurred'.

The device does appear in my portal.zyxel.com account and nebula, I just can't assign it to anything.

Please let me know if you need anything else from me.

Thank you

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,798  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @fyldecallum

    Please provide a photo that proves you own this device (including the MAC address and serial number sticker), and we will investigate the issue and take the necessary actions.

    I will send you a private message for the photo, please reply it in that private message.

    Zyxel Melen


  • fyldecallum
    fyldecallum Posts: 4  Freshman Member
    First Comment
    edited September 12

    Hi Melen

    Please see the attached photo. Thank you

    Remove private information by Zyxel Melen.

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,798  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @fyldecallum

    Thanks for the photo. We have addressed this issue and will start the rest of process.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 3,798  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @fyldecallum

    We fixes this issue. Could you try to register again?

    Zyxel Melen


  • fyldecallum
    fyldecallum Posts: 4  Freshman Member
    First Comment

    Hi Melen

    I have now been able to add the device. Thank you very much

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