Hardware Freezing for a few seconds at a time

Hi @hcker2000

Could you provide the issue client's MAC address and the issue time? With these information, we can better investigate this issue.

Hi @hcker2000

Thanks for the information. After checking, the client traffic dropped because the client (82:14:42:01:65:4c) was under Intra Roaming. When the client under Intra Roaming, the internet will shortly disconnect. Therefore, the AP probably didn't encounter the hardware freezing issue.

However, in your case, this client was doing Intra Roaming many time in short time range. I will help to check how to improve this.

About the issue you can't access the AP, this could related to other issue, which I can't address by AP diagnostic file only. Please help to ping the AP once the issue happens again.

This is not likely to be the issue, but something to consider may be power.

I've troubleshot similar issues down to poor power management. The company positioned a large copier on the same power circuit as the POE switch that powered the WAPs. The switch was plugged straight into the wall rather than into a UPS.

Every time the printers fuser powered up the circuit would brown out but not cause other devices to loose power entirely. The desk lamp lights would flicker and the WiFi would disconnect. :) You'd have thought they'd have noticed the lights first but no, they only cared about their internet.

Hi @hcker2000

When the clients begin implementing roaming mechanisms, threshold conditions vary depending on the manufacturer's implementation. If the environment experiences frequent intra-roaming behavior overall, this may be related to signal coverage deployment.

Because of that, please help to ensure the following:

1. First, ensure that signal coverage is sufficient (client signal strength > -65 dBm). If both 5 GHz and 6 GHz signals are weak, it's recommended to change the AP deployment location and observe whether there's an improvement.
2. If the signal remains weak after adjustment, you can suggest that users add APs to avoid weak signal connections reaching terminal roaming behavior penalties and frequent roaming affecting user experience.
3. (This should be your case) If devices frequently roam between 2.4 GHz and 5/6 GHz, it's recommended to tune the radio power by reducing the 2.4 GHz radio power by an additional 3 dBm and observe whether intra-roaming behavior improves.
4. *Client roaming is more of a client behavior, with APs being the passive party. Assuming deployment and wireless signal coverage have already been adjusted by the user, and roaming is still overly sensitive and frequent, you can try to confirm whether there are roaming aggressiveness-related settings on the terminal device that can be adjusted (e.g., Windows > Network adapter advanced settings).

If there are any further issues that need to be clarified, please help to collect the diagnostic file when the issue happens, the timestamp, and the client's MAC address for further investigation.