No 5G Connection

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coma
coma Posts: 4 image  Freshman Member

My device cannot establish a connection. The SIM card is also not recognized. What can I do?

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  • Zyxel_Tina
    Zyxel_Tina Posts: 401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers First Comment

    Hi @coma,

    Welcome to the Zyxel Community!

    To better assist you, could you please provide your device model and confirm if your environment includes a 5G signal? If so, kindly enable Zyxel Support Access and share your organization and site name to help us investigate the issue more effectively.

    Zyxel Tina

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