Monitoring Mode not working on USG FLEX 500

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George_Ward
George_Ward Posts: 6 image  Freshman Member
Zyxel Certified Network Administrator - WLAN First Comment First Anniversary
in Security

Got a USG FLEX 500 that the Nebula Monitoring mode page seems to be bugged, as in it doesn't seem to functioning properly or accepting the ID that you give it.

This happened a few months ago and I assumed this was a regular run of the mill bug that would get patched, but it still persists.

Any ideas? I have a recording of the issue, if it helps.

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,263 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @George_Ward

    We have helped fix this issue and your firewall is running cloud monitoring mode now. You may access to your org/site to check.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,263 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @George_Ward

    Could you help to share the device's info with me so I can better think what issue you might encounter?

    1. The device's MAC & serial number.
    2. Firewall's current version.

    Please share these info in the private message I sent.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,263 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @George_Ward

    We have helped fix this issue and your firewall is running cloud monitoring mode now. You may access to your org/site to check.

    Zyxel Melen


  • George_Ward
    George_Ward Posts: 6 image  Freshman Member
    Zyxel Certified Network Administrator - WLAN First Comment First Anniversary

    Hi Melen, thank you I've seen that. How did you fix that out of curiosity?

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,263 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @George_Ward

    We fixed an issue certificate which cause the communicate with Nebula failed.

    Zyxel Melen


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