FlexH 50 - very slow first sync

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GiuseppeR
GiuseppeR Posts: 550 image  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in USG FLEX H Series

Hello everyone,

I'm setting new firewalls from H Series and I'm waiting for a lot of time that they sync with Nebula.

I see this:

immagine.png

Is it possible to make the sync as quick as possible?

I'm waiting for about 30 minutes instead of 3 mins.

Also online it is saying that the firewall it NOT up to date:

immagine.png

All Replies

  • PeterUK
    PeterUK Posts: 4,265 image  Guru Member
    250 Answers 2500 Comments Friend Collector Eighth Anniversary
    edited December 8

    If you click on the nebula status in System Information then click test many times to see TCP ping successful many times or if it fails some times.

    You could also setup to use another DNS if needed

  • Zyxel_Tina
    Zyxel_Tina Posts: 447 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers First Comment

    Hi @GiuseppeR,

    To investigate further, could you please enable the Zyxel Support Access and provide us your org and site name?

    Zyxel Tina

  • GiuseppeR
    GiuseppeR Posts: 550 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Tina

    you have a PM with that infos regarding that new ORG with 3x Flex50H.

    Have a nice day

  • GiuseppeR
    GiuseppeR Posts: 550 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @PeterUK

    I saw "Connected" to Nebula via local UI on my firewalls, so I expected them to sync faster.

  • PeterUK
    PeterUK Posts: 4,265 image  Guru Member
    250 Answers 2500 Comments Friend Collector Eighth Anniversary

    Yes is says connected but the way that done is under one session that had been allowed by the server but new sessions may not be allowed correctly.

  • Zyxel_Tina
    Zyxel_Tina Posts: 447 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers First Comment

    Hi @GiuseppeR,

    Thank you for providing the information!

    The "not up to date" status can occur when a configuration setting exists on one side but is restricted or unsupported on the other end. This prevents successful config synchronization and can cause the device to remain stuck in the "Applying Cloud Configuration" state.

    After checking your sites, we found the status is now up to date. To investigate further, could you please confirm if any configuration changes were made while the device was applying the cloud configuration? In addition, could you provide the approximate times when you saw the "not up to date" status and when it returned to "up to date"? This information will help us check the logs and determine what happened during the issue.

    Zyxel Tina

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