6GHz WiFi not available for SCR 50AXE
Freshman Member
Hi Zyxel Support,
Model: SCR 50AXE
Firmware: V1.20(ACGN.0)
I am currently live in Vietnam and the device comes from a local distributor. Can you advise how to enable 6GHz on the SCR 50AXE? I've checked the SSID setting and Radio setting in Nebula but it is not available (no channel available when changing the Channel to Manual).
FYI, Vietnam's Ministry of Information and Communications (MIC) is enabling 6 GHz WiFi (WiFi 6E/7) with Circular 01/2025/TT-BKHCN (amended from Circular 02/2024/TT-BTTTT), effective May 15, 2025.
More info: https://www.tuvsud.com/en-us/e-ssentials-newsletter/consumer-products-and-retail-essentials/e-ssentials-3-2025/vietnam-circular-no-012025tt-bkhcn-updates-regulations
To test it further, I have set the ORG country, Radio country to Malaysia but 6GHz is also not available.
Thank you!
Accepted Solution
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Hi @vantc,
From the information you provided, we can see that the SSID supports 6GHz capability. After conducting the same tests on our end with the following configuration, our client (Intel BE200 on Windows 11 Pro) successfully detected and connected to the SCR50AXE's broadcasted SSIDs:
Test Configuration:
- SSID1: All bands enabled (2.4GHz/5GHz/6GHz)
- LAB_6GHz: 6GHz band only
- Radio Settings: Taiwan region, 160MHz channel width, 2.4GHz & 5GHz channels on default deployment, 6GHz channel specifically set to Channel 37
Interface name: Wi-Fi Driver : Intel(R) Wi-Fi 7 BE200 320MHz Vendor : Intel Corporation Provider : Intel Date : 9/9/2025 Version : 23.170.0.1 INF file : oem98.inf Type : Native Wi-Fi Driver Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac 802.11ax 802.11be
(When connected to SSID1)
There is 1 interface on the system: Name : Wi-Fi Description : Intel(R) Wi-Fi 7 BE200 320MHz GUID : fb69ef54-1cf8-492e-9e87-15a4c58a11d4 Physical address : e0:8f:4c:95:bc:a8 Interface type : Primary State : connected SSID : SSID1 AP BSSID : f6:4d:5c:3d:2c:c0 Colocated APs: : 2 BSSID: f4:4d:5c:3d:2c:be, Band: 2.4 GHz, Channel: 6 BSSID: f4:4d:5c:3d:2c:bf, Band: 5 GHz, Channel: 36 Band : 6 GHz Channel : 37 Network type : Infrastructure Radio type : 802.11ax Authentication : WPA3-Personal (H2E) Cipher : CCMP Connection mode : Profile Receive rate (Mbps) : 2162 Transmit rate (Mbps) : 1922 Signal : 99% Profile : SSID1 QoS MSCS Configured : 0 QoS Map Configured : 0 QoS Map Allowed by Policy : 0 Hosted network status : Not available
(When connected to LAB_6GHz)
There is 1 interface on the system: Name : Wi-Fi Description : Intel(R) Wi-Fi 7 BE200 320MHz GUID : fb69ef54-1cf8-492e-9e87-15a4c58a11d4 Physical address : e0:8f:4c:95:bc:a8 Interface type : Primary State : connected SSID : LAB_6GHz AP BSSID : f6:4d:5c:3d:2c:c1 Colocated APs: : 2 BSSID: f4:4d:5c:3d:2c:be, Band: 2.4 GHz, Channel: 6 BSSID: f4:4d:5c:3d:2c:bf, Band: 5 GHz, Channel: 36 Band : 6 GHz Channel : 37 Network type : Infrastructure Radio type : 802.11ax Authentication : WPA3-Personal (H2E) Cipher : CCMP Connection mode : Profile Receive rate (Mbps) : 2402 Transmit rate (Mbps) : 1838 Signal : 99% Profile : LAB_6GHz QoS MSCS Configured : 0 QoS Map Configured : 0 QoS Map Allowed by Policy : 0 Hosted network status : Not available
Regarding your information (logs and screenshots) and our tests, these confirm that the SCR50AXE's 6GHz WiFi functionality is broadcasting and working as expected.
If this issue is consistent and isolated to your Intel BE200 on your computer, you may need to reach out to Intel or the computer manufacturer for assistance.
Zyxel Tina
0
Zyxel Employee
All Replies
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Hi @vantc,
According to the screenshot you provided, please note that for SCR 50AXE, the 6 GHz band only supports 160 MHz channel width.
If the issue still persists after the adjustment, please enable Zyxel Support Access and provide us with your org and site name so we can help check the configuration.
Zyxel Tina
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Hi Tina,
Organization: Van Tech Corner
Site: LabCan you help to check? Thank you.
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Hi @vantc,
Thank you for providing the information!
To help us clarify the behavior, could you please confirm one more detail on your side?
Are you able to see the SSID being broadcast on the 6 GHz band from the SCR 50AXE after setting the 6 GHz band to a 160 MHz channel width?
Zyxel Tina
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Hi Tina,
I am currently using the Intel BE200. After connected, it is still on 5GHz.
On the SCR50AXE, I can see channel 21 on 6GHz, but the status is OFF.
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Hi @vantc,
After verification, we would like to clarify the behavior you are seeing. The radio settings page in Nebula is shared between APs and SCR 50AXE devices, but the supported country list corresponds to AP regulatory domains, not the SCR 50AXE list.
Since Malaysia is not included in the SCR 50AXE country list, the 6 GHz Channel ID options do not appear when Malaysia is selected. We acknowledge the mismatch with the supported 6 GHz country list for SCR 50AXE and will update this information correctly in NCC in the future.
As a workaround, if you change the country setting to another supported region (for example, Taiwan), the 6 GHz channel selection options will appear normally.
We apologize for any confusion this may have caused.
Regarding your observation that the local GUI shows the 6 GHz radio status as OFF: this is because the radio will only activate when the country setting corresponds to a regulatory domain that supports 6 GHz on SCR devices. Only then will Nebula push the correct configuration to the device and fully enable the feature.
Therefore, we recommend setting the country to a supported region and testing again to confirm that your clients can access the 6 GHz band.
Zyxel Tina
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Hi Tina,
Thank you very much for the information. Finally, I can see 6GHz radio works on Nebula & Router local management IP. Unfortunately, WiFi status on my PC shows 5GHz only (Intel BE200, Windows 11).
Can you advise? Thank you.
When scanning the SSID, I can see collocated AP on 6GHz, but Windows 11 only connects in 5GHz.
(There are 2 colocated AP since I created another AP, only broadcasting it 6GHz, but also not visible).
0 -
Hi @vantc,
It appears your SCR50AXE has 6GHz enabled, but to understand why your PC isn't using it, could you please first confirm if your wireless adapter/driver has been updated to the latest version?
Zyxel Tina
0 -
Hi Tina,
Yes, my driver is up-to-date. Please see more detail below:
C:\Users\vantc>netsh wlan show driver
Interface name: WiFi 2
Driver : Intel(R) Wi-Fi 7 BE200 320MHz
Vendor : Intel Corporation
Provider : Intel
Date : 9/9/2025
Version : 23.170.0.1
INF file : oem126.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac 802.11ax 802.11beAnd the log:
C:\Users\vantc>netsh wlan show interface
There is 1 interface on the system:
Name : WiFi 2
Description : Intel(R) Wi-Fi 7 BE200 320MHz
GUID : 96e72ba9-80fb-4821-afc2-9da44b365411
Physical address : e0:d5:5d:04:1f:0a
Interface type : Primary
State : connected
SSID : Zyxel3C8063
AP BSSID : 14:33:75:3c:80:65
Colocated APs: : 2
BSSID: 16:33:75:3c:80:66, Band: 6 GHz, Channel: 37
BSSID: 16:33:75:3c:80:67, Band: 6 GHz, Channel: 37
Band : 5 GHz
Channel : 144
Connected Akm-cipher : [ akm = 00-0f-ac:08, cipher = 00-0f-ac:04 ]
Network type : Infrastructure
Radio type : 802.11ax
Authentication : WPA3-Personal (H2E)
Cipher : CCMP
Connection mode : Profile
Receive rate (Mbps) : 1201
Transmit rate (Mbps) : 1201
Signal : 99%
Rssi : -31
Profile : Zyxel3C8063
QoS MSCS Configured : 0
QoS Map Configured : 0
QoS Map Allowed by Policy : 00 -
Hi @vantc,
From the information you provided, we can see that the SSID supports 6GHz capability. After conducting the same tests on our end with the following configuration, our client (Intel BE200 on Windows 11 Pro) successfully detected and connected to the SCR50AXE's broadcasted SSIDs:
Test Configuration:
- SSID1: All bands enabled (2.4GHz/5GHz/6GHz)
- LAB_6GHz: 6GHz band only
- Radio Settings: Taiwan region, 160MHz channel width, 2.4GHz & 5GHz channels on default deployment, 6GHz channel specifically set to Channel 37
Interface name: Wi-Fi Driver : Intel(R) Wi-Fi 7 BE200 320MHz Vendor : Intel Corporation Provider : Intel Date : 9/9/2025 Version : 23.170.0.1 INF file : oem98.inf Type : Native Wi-Fi Driver Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac 802.11ax 802.11be
(When connected to SSID1)
There is 1 interface on the system: Name : Wi-Fi Description : Intel(R) Wi-Fi 7 BE200 320MHz GUID : fb69ef54-1cf8-492e-9e87-15a4c58a11d4 Physical address : e0:8f:4c:95:bc:a8 Interface type : Primary State : connected SSID : SSID1 AP BSSID : f6:4d:5c:3d:2c:c0 Colocated APs: : 2 BSSID: f4:4d:5c:3d:2c:be, Band: 2.4 GHz, Channel: 6 BSSID: f4:4d:5c:3d:2c:bf, Band: 5 GHz, Channel: 36 Band : 6 GHz Channel : 37 Network type : Infrastructure Radio type : 802.11ax Authentication : WPA3-Personal (H2E) Cipher : CCMP Connection mode : Profile Receive rate (Mbps) : 2162 Transmit rate (Mbps) : 1922 Signal : 99% Profile : SSID1 QoS MSCS Configured : 0 QoS Map Configured : 0 QoS Map Allowed by Policy : 0 Hosted network status : Not available
(When connected to LAB_6GHz)
There is 1 interface on the system: Name : Wi-Fi Description : Intel(R) Wi-Fi 7 BE200 320MHz GUID : fb69ef54-1cf8-492e-9e87-15a4c58a11d4 Physical address : e0:8f:4c:95:bc:a8 Interface type : Primary State : connected SSID : LAB_6GHz AP BSSID : f6:4d:5c:3d:2c:c1 Colocated APs: : 2 BSSID: f4:4d:5c:3d:2c:be, Band: 2.4 GHz, Channel: 6 BSSID: f4:4d:5c:3d:2c:bf, Band: 5 GHz, Channel: 36 Band : 6 GHz Channel : 37 Network type : Infrastructure Radio type : 802.11ax Authentication : WPA3-Personal (H2E) Cipher : CCMP Connection mode : Profile Receive rate (Mbps) : 2402 Transmit rate (Mbps) : 1838 Signal : 99% Profile : LAB_6GHz QoS MSCS Configured : 0 QoS Map Configured : 0 QoS Map Allowed by Policy : 0 Hosted network status : Not available
Regarding your information (logs and screenshots) and our tests, these confirm that the SCR50AXE's 6GHz WiFi functionality is broadcasting and working as expected.
If this issue is consistent and isolated to your Intel BE200 on your computer, you may need to reach out to Intel or the computer manufacturer for assistance.
Zyxel Tina
0 -
Hi Tina,
Thank you for your dedicated support.
I used a WiFi 7 router to connect to the SCR 50AXE's 6GHz SSID (in AP client mode) and it was successful. This confirm 6GHz is working on the SCR 50AXE.
In this case, I the issue is with either the Intel BE200 or Windows 11 setting. I will investigate this further.
I will mark this as resolved. Thank you
0
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