Connection issues with NWA130BE and Pixel 9 Pro

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hektor
hektor Posts: 3 image  Freshman Member
First Comment Friend Collector
in Wireless

Since the upgrade to the latest firmware version V7.20(3) on my NWA130BE the Wifi does not work properly anymore on my Google Pixel 9 Pro.

The Pixel is connected to the Access Point, but the internet is not reachable. When I start to Ping a host, the first couple pings might working, but the rest usually fails and I'm getting a package lost rate of 80%.

I'm running the NWA130BE in standalone mode and the Pixel is connected via Wi-Fi7, 5 & 6 GHz, WPA3 Personal.

With the older firmware, I guess 6.5, I didn't have any troubles. I tried already a couple of things like disabling 6G band on the NWA130BE, resetting the wifi configuration on the Pixel.

Do you have an idea, how I can fix this issue?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,367 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @hektor

    Since I only have Pixel 10 Pro, which also supports WiFi 7, I tried to use it and connect to NWA130BE with the V7.20(3) firmware. The replicate result is no issue.

    I assume your Pixel 9 Pro was near the AP during testing, so the signal strength and wireless link rate should be good. Could you help to do DCS for the bands? This is to ensure the channel utilization is low. (low is good because high channel utilization will cause an unstable wireless link)

    If the issue persists after DCS, please collect the diagnostic file during the ping test. (Normally the ping tools use infinity ping)

    https://community.zyxel.com/en/discussion/18869/how-to-collect-the-standalone-ap-diagnostic-info-by-gui

    You may share the diagnostic file with me via a private message.

    Zyxel Melen


  • hektor
    hektor Posts: 3 image  Freshman Member
    First Comment Friend Collector
    edited December 2025

    Hi @Zyxel_Melen

    Thanks for your response. Imho the channel utilization seems to be good:

    channelUtilization.png

    What else do you mean with DCS?

    I've sent you the diagnostic file during a ping test with almost 100% lost rate.

    Best regards,

    hektor

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,367 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @hektor

    Thanks for the info and the diagnostic file. Channel utilization is good, so these bands are not experiencing signal interference; we will need to check the other parts.

    I also have a quick check on the diagnostic file. I noticed that AP's client list shows an unusual Rx rate for Pixel (RX means AP receives from Pixel): 2.4/5/6 GHz is 0/0/6 M. This is not normal behavior, and we will investigate further. I will keep you posted once I have more information.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,367 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @hektor

    Based on our review of the collected diag-info, we found the AP's client list shows an unusual Rx rate for Pixel (RX means AP receives from Pixel): 2.4/5/6 GHz is 0/0/6 M. We have applied the same configuration in our test environment; however, we were not able to reproduce the same connection behavior. During the reported timeframe, other STAs were observed to maintain normal connectivity.

    To ensure consistent test results, we recommend performing validation with the client device placed close to the AP and under clear line-of-sight conditions, in order to confirm stable signal quality. In addition, as this behavior may be related to temporary client-side wireless state handling, we kindly suggest the following steps on the mobile device:

    • Ensure the device is running the latest available OS version
    • Reboot the device to reset the wireless subsystem
    • Reconnect to the SSID and re-test

    In addition, we found a post which has the similar issue - Pixel 9 Pro can't access Internet and its rx rate has issue.

    Pixel 9 Pro loses connection frequently - Google Pixel Community

    In this post, there has a workaround that reboot the Pixel.

    Zyxel Melen


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