Nebula NSW100-28P reset /restore

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coshea92
coshea92 Posts: 3 image  Freshman Member
First Comment Third Anniversary
in Switch

Hello I have recently obtained a used switch as above.

I have set it up in the device in Nebula on the app, and it is showing on ZON. It has a different IP address but I dont have the admin password to change it or set up correctly.

It wont connect to NCC. I need control of it in order to configure it as currently I am unable to utilise it fully.

Please are you able to assist?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,367 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited November 2025

    Hi @coshea92

    Since NSW100-28P has reached its end of life status, the support we can provided is limited. For information on alternative options, you also can refer to the available models:

    Switch | Zyxel Networks

    Zyxel Melen


  • coshea92
    coshea92 Posts: 3 image  Freshman Member
    First Comment Third Anniversary

    is there anyway I can reset it. It needs to be factory reset - although the devices connected are working it’s running on a totally different IP add 192.168.2.2 to the rest of the network and without the admin password I cannot do anything. Please help.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,367 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @coshea92

    I have sent the console port location and the spec of the console to you via private message. Please check the message and find a console cable to process the factory default process.

    Zyxel Melen


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