nebula.zyxel.com timed out

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Zulgrib
Zulgrib Posts: 48 image  Freshman Member
First Answer First Comment Friend Collector Fifth Anniversary
in Nebula

Hello,

Currently I get a timed out on all 4 IP of nebula.zyxel.com.

According to last status from december 25, the incident was resolved within the same day, which means there is currently an unknown ongoing incident.

Other Amazon hosted content seems to work correctly.

All Replies

  • PeterUK
    PeterUK Posts: 4,342 image  Guru Member
    250 Answers 2500 Comments Friend Collector Eighth Anniversary

    Get tracetcp

    https://simulatedsimian.github.io/tracetcp.html

    run

    tracetcp nebula.zyxel.com:443

  • Zyxel_Tina
    Zyxel_Tina Posts: 529 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @Zulgrib,

    Just to clarify your case, could you please confirm:

    1. Are you getting the timeout when accessing the Nebula Control Center portal, or when you ping the 4 resolved IP addresses of the domain? (We've tested accessing https://nebula.zyxel.com via browser from our side and it works without issues.)
    2. If possible, please share:
      • The 4 IP addresses you tested
      • A screenshot or short video recording showing the timeout behavior

    This will help us better understand the issue and further assist with troubleshooting.

    Zyxel Tina

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