I have 2 gs1910-24 switches, both running v1.0 firmware can I upgrade them?

Hi @HowardWilkinson,

You can upgrade the firmware on your Zyxel GS1910-24 switches. Since you are currently on firmware v1.0, there might be a specific upgrade path you need to follow. For example, some devices require upgrading to an intermediate firmware version before jumping to the latest version.

Here's how you can proceed:

• Determine the exact model and revision: While you mentioned GS1910-24, it's always good to confirm if there's a specific revision (e.g., A1, C0) as some firmware files might be revision-specific, though often C0 firmware can be used on A1 devices. You can typically find this information in the switch's web interface.

• Locate the firmware download:

  • Visit the official Zyxel support website and navigate to the download section.
  • Search for your specific model (GS1910-24).
  • Look for the latest firmware available. Be aware that the GS1910-24 may be an older model, and newer firmware releases for the GS1900 series are often mentioned in the community forum.

• Review the release notes/upgrade instructions: Before upgrading, carefully read any release notes or upgrade guides provided with the firmware. These documents will outline the correct upgrade path if one is required and list any new features or bug fixes.

• Backup your configuration: Before any firmware upgrade, it is highly recommended to back up your switch's configuration.
• Perform the upgrade:
  • Access your switch's web interface.
  • Navigate to the firmware upgrade section (typically under Maintenance > Firmware).
  • Select the downloaded firmware file (ensure it's the .bix file, not the .zip file).
  • Follow the on-screen instructions to complete the upgrade.
  • After the upgrade, reboot the device.

To assist you further, please provide the following information:

• Exact Device Model: Please confirm the full model name and any revision numbers (e.g., GS1910-24 A1).
• Current Firmware Version: The precise firmware version your switches are currently running (e.g., V1.00(AAAY.3)).
• Screenshot of the firmware upgrade page from one of your switches' web interface.