zyxel FWA505 in cmd I can ping 192.168.1.1 I can see the default gateway by using the ipconfig. I ca

Hi @Jan123321,

I understand you're experiencing an issue accessing the web login page for your Zyxel FWA505, even though you can ping its default gateway. This is a common issue that can often be resolved with some troubleshooting steps.

Here's an initial solution and some information we'll need to help diagnose the problem:

• Direct Connection: Please ensure your PC is connected directly to the FWA505 via an Ethernet cable. This eliminates potential issues with Wi-Fi or other network devices.
• Browser and Cache: Try accessing the login page using a different web browser (e.g., Chrome, Edge, Firefox) or clear your current browser's cache and cookies. Sometimes, browser-related issues can prevent the page from loading correctly.
• HTTPS & HTTP: When entering the default gateway IP address (192.168.1.1) into your browser, try explicitly using http://192.168.1.1 or https://192.168.1.1.

To further assist you, please provide the following information:

• Error Messages: Are there any specific error messages displayed in the browser when you attempt to access the login page (e.g., "Page cannot be displayed", "Invalid Host", "Site can't be reached")?
• LED Indicators: What are the LED indicator statuses on your FWA505?
• Network Topology: Briefly describe how your FWA505 is connected in your network. Is it connected to another router or acting as the primary internet source?
• Nebula Management: Is your FWA505 currently managed by Zyxel Nebula? If so, please enable Zyxel Support Access via Help > Support Request in the Nebula console and provide your Organization and Site name. This will allow our support team to view your cloud environment configuration directly, which can significantly shorten troubleshooting time.