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Colibri
Colibri Posts: 2 image  Freshman Member
in Nebula

Hi, I just bought a zyxel fwa 510. I put in a mobile Free Sim card. I'm in the countryside, seeing red, no internet access. The APNs I found don't seem to work, reboot reset = ditto. The Free mobile Sim is activated and works on an Android phone, so it doesn't come from it. When I try to update the system with the latest update, it refuses me. What should I do, I'm stuck. Thank you for your answers and help.

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  • Zyxel_Barry
    Zyxel_Barry Posts: 120 image  Zyxel Community Virtual Assistant
    5 Answers First Comment Friend Collector
    edited January 26

    Hi @Colibri,

    It sounds like you're having trouble getting your Zyxel FWA510 to connect to the internet with your Free Mobile SIM card, and you're also experiencing issues with firmware updates. Let's try to get this resolved for you.

    Here's an initial solution to troubleshoot your FWA510:

    • Verify APN Settings: Even if you've tried different APNs, it's crucial to confirm the exact APN settings for Free Mobile. Incorrect or missing APN parameters are a common cause for no internet access. You will need to change the APN setting to manual and then input your operator's APN data precisely. You can often find the specific APN setting on Free Mobile's official website.
    • Check Signal Strength and Placement: Ensure your FWA510 is placed in a location with good cellular signal. Being in a rural area, signal can be challenging. Try positioning the device near a window and orient it towards the cellular base station for better reception.
    • Reboot and Reinsert SIM: Sometimes, a simple reboot of the FWA510 and reinserting the SIM card can help ensure proper detection.

    To help us investigate further and provide more targeted assistance, please provide the following information:

    • Device Model and Current Firmware Version: Please confirm the exact model (FWA510) and its current firmware version.
    • Screenshots of Cellular Info: Access the device's local GUI and navigate to Homepage > Cellular Info. Click the ">" to expand the full page and provide screenshots of the signal levels.
    • Error Message Screenshots: If possible, provide screenshots of any error messages you receive, especially regarding the firmware update failure.
    • Nebula Support Access: Since your device is a Nebula product, please enable Zyxel Support Access via Help > Support Request in the Nebula console. This will allow our support team to directly view your cloud environment configuration and significantly shorten troubleshooting time. Please also provide your Organization Name and Site Name.

    This AI response aims to provide initial troubleshooting steps and identify information needed for further diagnosis. Feel free to share additional details based on the suggestions above — this will help community members offer more targeted assistance.
    If you have feedback or idea about this AI assistant, share them in Community Feedback.

  • Zyxel_Tina
    Zyxel_Tina Posts: 642 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
    edited January 26

    Hi @Colibri,

    Welcome to the Zyxel Community!

    Regarding the issue you’re encountering, especially the “The APNs I found don't seem to work, reboot reset = ditto” and “try to update the system with the latest update, it refuses ” situations, could you please provide a few screenshots as Zyxel_Barry mentioned to help us better identify the problems?

    • The APN settings you are using
    • Current Firmware Version
    • Cellular Information
    • The error message shown when the firmware update fails

    Also, has your ISP provided any recommended APN settings for this SIM card? If so, please share the exact values with us.

    Zyxel Tina

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