Cannot see network usage

Hi @MiroSevo,

Thank you for reaching out to the Zyxel Community. I understand you're experiencing an issue where network usage and the connectivity applet are not visible for your Flex 100H firewall in Nebula, while they are working for your Flex 100.

Here's some information regarding network usage visibility for Zyxel firewalls in Nebula:

Initial Solution

• H Series Firewall Application Usage Monitoring: For H Series firewalls like your Flex 100H, application usage monitoring is available directly from the Nebula Control Center (NCC) dashboard since Nebula 19.00. This includes viewing top applications by bandwidth usage, identifying active clients, and monitoring network trends.

  • Navigate to your Nebula Dashboard for your H Series firewall.
  • Look for the "Application Usage" widget.
  • Click on a segment of the ring chart (e.g., Zoom, YouTube, Office365) to be redirected to the detailed usage view, showing application traffic stats, bandwidth graphs, and top usage breakdowns.
  • You can also click on a MAC address or client name to open the Client Details page, which shows traffic history, connection timeline, and interface information.

• Local Web GUI for H Series Traffic Statistics: For H series firewalls, if the traffic statistics are not showing in NCC, you may need to log in to the device's local web GUI to check them. Navigate to Traffic Statistics to see Application Usage, Port, Interface, and Session Monitor.

Information Collection Guide

To help us investigate this discrepancy between your Flex 100 and Flex 100H, please provide the following details:

• Screenshots:

  • Screenshots of the "Devices/Firewall" page where you expect to see the applets for both the Flex 100 (where it's working) and the Flex 100H (where it's missing).

• Zyxel Support Access: Please enable Zyxel Support Access for your organization via Help > Support Request in your Nebula console. This will allow our support team to directly view your cloud environment configuration, which can significantly shorten troubleshooting time.

• Organization and Site Name: Please provide the name of your Nebula Organization and the specific Site where these devices are located.