Cloud-Saving Mode enabled when last logged in just 4 days ago

I have been running the base license for Zyxel Nebula for a few years, logging in to Nebula on a regular basis.

However, twice this year now, my Organisation has been put in to Cloud-Saving Mode, even though I had logged in only a few days beforehand.

The information on Cloud-Saving Mode says

"If you do not log into a base (free) license tier organization for over 30 days, the organization automatically enters Cloud-saving mode to save your network bandwidth and cloud resources."

Yet I have logged in multiple times in the last 30 days.

The first time I thought it was maybe down to me switching to using Passkey Authentication, so I have stopped using that and explicitly sign in with username/password/MFA code.

But this morning, I logged in to find that my Organisation was back in Cloud-Saving Mode and all my statistics had stopped being gathered.

I have emails from Zyxel every time I've logged in this past month (well, the emails go back years)

Date and Time: February 13 2026, 06:44 UTC+0000 ← Cloud-Saving Mode was enabled when I logged in
Date and Time: February 09 2026, 21:49 UTC+0000
Date and Time: January 28 2026, 20:23 UTC+0000
Date and Time: January 28 2026, 07:34 UTC+0000
Date and Time: January 27 2026, 19:45 UTC+0000
Date and Time: January 19 2026, 07:03 UTC+0000
Date and Time: January 15 2026, 00:14 UTC+0000
Date and Time: January 02 2026, 16:46 UTC+0000

Something is not right here, and this has only happened over the last two months.