Where is a manual and other documents like Declaration of Conformity, for EOL product?

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Sikorskyi
Sikorskyi Posts: 3 image  Freshman Member
First Comment
in Switch

A crystal void now appears at this address:

https://www.zyxel.com/ua/uk-ua/support/download?model=xgs2210-52hp

Is this a sign that the company is ashamed of its engineers' old work and acknowledges the worthlessness of such information?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,616 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Sikorskyi ,

    For End-of-Life products, it is expected behavior that documentation and firmware are no longer available on the public Download Library.

    However, I've gone ahead and pulled the user manual and Declaration of Conformity for the XGS2210-52HP from our internal resources — please see the attached files.

    XGS2210 documents.zip

    Zyxel Melen


  • Sikorskyi
    Sikorskyi Posts: 3 image  Freshman Member
    First Comment

    Unfortunately, such a short support period prohibits the purchase of Zyxel products for any reasonable needs. Future tenders will include a Lifetime Support requirement.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,616 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Sikorskyi ,

    Your feedback regarding the support lifecycle has been noted and will be forwarded to the relevant team for consideration.

    Since the requested documents have been provided, we'll mark this thread as resolved.

    Zyxel Melen


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