Cloud-Saving Mode enabled when last logged in just 4 days ago

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Lewpy
Lewpy Posts: 26 image  Freshman Member
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in Nebula

I have been running the base license for Zyxel Nebula for a few years, logging in to Nebula on a regular basis.

However, twice this year now, my Organisation has been put in to Cloud-Saving Mode, even though I had logged in only a few days beforehand.

The information on Cloud-Saving Mode says

"If you do not log into a base (free) license tier organization for over 30 days, the organization automatically enters Cloud-saving mode to save your network bandwidth and cloud resources."

Yet I have logged in multiple times in the last 30 days.

The first time I thought it was maybe down to me switching to using Passkey Authentication, so I have stopped using that and explicitly sign in with username/password/MFA code.

But this morning, I logged in to find that my Organisation was back in Cloud-Saving Mode and all my statistics had stopped being gathered.

I have emails from Zyxel every time I've logged in this past month (well, the emails go back years)

Date and Time: February 13 2026, 06:44 UTC+0000 ← Cloud-Saving Mode was enabled when I logged in
Date and Time: February 09 2026, 21:49 UTC+0000
Date and Time: January 28 2026, 20:23 UTC+0000
Date and Time: January 28 2026, 07:34 UTC+0000
Date and Time: January 27 2026, 19:45 UTC+0000
Date and Time: January 19 2026, 07:03 UTC+0000
Date and Time: January 15 2026, 00:14 UTC+0000
Date and Time: January 02 2026, 16:46 UTC+0000

Something is not right here, and this has only happened over the last two months.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,642 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Lewpy

    Thanks for reporting it. I have started the investigation and will update you once we have further information.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,642 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Lewpy

    Please allow me to update:

    1. We are still under investigation since we were having lunar new year during 2/14~2/22.
    2. I tried to replicate this issue started from 2/13. My test org didn't enter cloud saving mode(recent access time is 2/23).

    I will update you once we have further information. Thanks!

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,642 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Update:

    The issue has been fixed.

    Zyxel Melen


  • Lewpy
    Lewpy Posts: 26 image  Freshman Member
    Network Detective-New Adventure Badge First Comment Friend Collector Third Anniversary

    Hi Melen,

    Thanks for the update.

    I've been away for business for the last two weeks, and when I signed in this morning my tenant organization was in Cloud Savings Mode again 😕

    Since the fix was done while I was away that may be a hangover of the issue that has been fixed.

    I will monitor it from now to see if I get placed in Cloud Savings Mode again.

    Thanks,

    Lewis.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,642 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Lewpy

    Thanks for the update. We have found there still have another issue that causing you enter cloud saving mode again. This issue is fixed. You should be not entered cloud saving mode again in the current login frequency.

    Zyxel Melen


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