SBG3300-N000 "Firmware upgrade failed. File contains an invalid model id."

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marknewlyn
marknewlyn Posts: 2 image  Freshman Member
in Smart Home Product
Hello

I'm trying to upgrade the firmware on my device. It currently has V1.01(AAZZ.1)C0 installed.

I'm finding it hard to locate the best place to get the firmware files but I've managed to download BG3300-N000_1.01(AADY.9)C0.zip which I unzip and then try to upload the .bin file for a firmware upgrade.

It gives me an error - "Firmware upgrade failed. File contains an invalid model id."

I've stumbled across a few posts mentioning ftp2.zyxel.com and ftp.zyxel.co.uk but when I connect to the server there are only four device models.

Is anyone able to give me any advice?

Thanks

Mark


All Replies

  • YeK
    YeK Posts: 150 image  Master Member
    First Comment Friend Collector Sixth Anniversary

    Hi Sir,

     

    The fw naming is different, it means that you can upgrade from V1.01(AAZZ.1)C0 to 1.01(AADY.9)C0. Can you describe which issue you encounter now? As I know, this model is EOL, there is no fw modify/enhance anymore.


  • marknewlyn
    marknewlyn Posts: 2 image  Freshman Member
    Hello,

    Thanks for the response, please excuse my confusion but I'm not 100% sure what you propose?

    Are you saying that I cannot do the upgrade? Or is there some intermediate upgrade path?

    Sorry for my ignorance.
  • tonygibbs16
    tonygibbs16 Posts: 979 image  Guru Member
    50 Answers 500 Comments Friend Collector Fifth Anniversary
    edited February 2022
    Hello @marknewlyn

    I guess that you have found the firmware at https://www.zyxel.com/support/cpe_devices_and_small_business_gateways.shtml 

    If your SBG3300-N000 has not got firmware with AADY in it, then you will probably need to do a clear ROM-D before you can upload the firmware on the Zyxel website.

    Did you get the device from your ISP? If so then you could ask them for an upgrade.

    If you feel technically competent, then some information at https://forum.kitz.co.uk/index.php?topic=24459.0 might help you, https://forum.kitz.co.uk/index.php/topic,25726.msg432902.html#msg432902 , and https://en.wikipedia.org/wiki/Common_Firmware_Environment . and knowledgeable people there on that forum who might be able to help you clear your device so that you can use the V1.01(AADY.9)C0 firmware.
          - you might have to use a USB to 3-wire TTL serial port converter, to get into the device in order to clear the ROM-D partition.

    I hope that this is helpful.

    Kind regards,
         Tony
  • Tristan_James
    Tristan_James Posts: 2 image  Freshman Member
    First Comment

    Good day

    My SBG3300-N000 has FW 1.00. I cannot find V1.01 anywhere to download. Can someone please share a link for me to download from

  • kortedem
    kortedem Posts: 4 image  Freshman Member
    First Comment Friend Collector

    Hi!

    Can somebody help me out, i've discovered that i'm running a pretty old software version but somehow been unable to download the newest

    Currently running at

    MAIN

    V1.00(AAKO.4)

    WWAN

    1.15

    LTE

    ALT3100_04_05_06_10_B8_LO

    Thanks a lot!

    Best,

    Mark

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