Nebula 20.00 - Misalignment in traffic counters with H series 1.38 uOS

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GiuseppeR
GiuseppeR Posts: 735 image  Guru Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
edited April 30 in Nebula

Hello everyone,

I have this 200H with 1.38 uOS that shows 5+ gigs of Instagram:

immagine.png

Anyway I have not corresponding trace on another widget:

immagine.png

As you can see that iPhone is showing less traffic inside the widget regarding WiFi but the traffic is generated via WiFi:

immagine.png

How can I solve that?

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 829 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @GiuseppeR,

    To help us investigate further, please enable Zyxel Support Access. Thank you for your cooperation!

    Zyxel Tina

  • Zyxel_Tina
    Zyxel_Tina Posts: 829 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @GiuseppeR,

    After investigation, we found that the discrepancy occurs due to the way usage data is periodically collected and updated between devices and NCC. In certain cases, if a client disconnects before the next synchronization cycle, its usage data may not be fully reflected, which can lead to differences in the final displayed values.

    We are actively working on improving this behavior in a future update. The enhancement is currently under evaluation and development, and we will share updates as progress becomes available.

    Thank you for your understanding and patience!

    Zyxel Tina

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