No response after returning product

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chippy
chippy Posts: 4 image  Freshman Member
First Comment
in Service & License

We returned one of our ordered products and it was successfully delivered on the 1st of July. So far we haven't heard anything from Zyxel regarding our returned item. How long does this process usually take or do I have to contact the support again?

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  • Zyxel_Tina
    Zyxel_Tina Posts: 908 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
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    Hi @chippy,

    Welcome to the Zyxel Community!

    To help us investigate further, could you please provide the order number and RMA number?

    Zyxel Tina

  • chippy
    chippy Posts: 4 image  Freshman Member
    First Comment
    edited July 8
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    Hi, thanks for reaching out. This is our order number

    DEOD000005489

    and Tracking number

    1ZB5683W9116948532

    I don't think we received an RMA. It was a straight return after I contacted the support and they just sent me an return label.

    Support request ID

    581498

    maybe that helps.

  • chippy
    chippy Posts: 4 image  Freshman Member
    First Comment
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    I just received an email from Zyxel confirming the refund. Thank you for your help.

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