AdBlocker on mobile browser page for Circle payments

Options
GiuseppeR
GiuseppeR image  Guru Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 500 Comments 5 Answers
edited August 14 in Service & License

Hello everyone,

I would like to understand why the Circle service highlights AdBlocker issue on a mobile browser blocking buying licenses:

image.png

Of course I tried multiple times, of course I have no AdBlocker there.

How can I solve that?

All Replies

  • Zyxel_Tina
    Zyxel_Tina image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
    Options

    Hi @GiuseppeR,

    Could you let us know which browser and device/OS you're using to access the Circle payment page?

    If you are using Safari on iOS/iPadOS/macOS, this "AdBlocker detected" message can sometimes be triggered by built-in Safari settings or extensions, even without a dedicated ad-blocking app installed. In that case, Apple has a helpful guide you could use to troubleshoot: https://support.apple.com/en-gb/102524

    If you're using a different browser, kindly let us know and we can look into that direction instead.

    Zyxel Tina

  • GiuseppeR
    GiuseppeR image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 500 Comments 5 Answers
    edited August 14
    Options

    Hi @Zyxel_Tina

    Tried on 2 different iOS devices, via Safari, latest iOS version. iPad Pro and iPhone 15 Pro Max.

    I’m going to look into that guide, because it is the first time I meet this issue

  • Maverick87
    Maverick87 image  Master Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate
    Options

    Do you have a sort of AdBlock extension for Safari?
    For example I use AdBlock and I've configured also the extension into Safari

Categories

Service & License Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）