Activation Error 70: Internal Error

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jrkendall
jrkendall Posts: 2 image  Freshman Member
in Service & License

I have a large fleet of 100+ devices, which use Zyxel SecuExtender to connect to an enterprise network. When upgrading these devices to run newer operating systems, we reinstall Zyxel SecuExtender, and try to reactivate the same licenses, which as far as I am aware, were lifetime licenses, or if not, 3-year licenses, not past expiry. I regularly encounter Activation Error 70: Internal Error, and want to get this figured out. We are using SecuExtender v7.7.5008, which looks to be up to date. The issue occurs on managed LAN as well as unmanaged hotspot.

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,753
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    image  Zyxel Employee
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    Hi @jrkendall ,

    It looks like the license keys are still locked to the previous OS installation and require a backend reset. Please send us the list of license keys privately, and we'll help reset them.

    To send a private message: Click my account > Message

    Zyxel_Judy

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,753
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    image  Zyxel Employee
    edited September 23
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    Hi @jrkendall ,

    Here's an important clarification: The registration period for the SecuExtender perpetual license ended on 31 March 2023. Please refer to this article to know more detail:

    SecuExtender End of Registration announcement — Zyxel Community

    For any of the SecuExtender 3-year licenses that are still valid and encountering Activation Error 70: Internal Error, could you please provide the tgbcode file generated during the activation attempt? This will allow us to investigate the issue further.

    Zyxel_Judy

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