USG40 Client ZyWALL SecuExtender connects and immediately disconnects for one remote client

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paulmmluap
paulmmluap Posts: 4 image  Freshman Member
First Comment
edited April 2021 in Security

I have had success connecting my VPN through the USG40 via SecuExtender. However, my teammate has trouble. The login dialog appears, user credentials are entered, the windows tray dialog appears and says "Connection * Disconnected" (* = forgot this word(s))

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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,568 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @paulmmluap ,

    Welcome to Zyzel community. ?

    Can you attach device USG and SecuExtener client log after connection fail?


    Device log at “Monitor > Log”

    image.png

      Windows SecuExtender client log “SecuExtenderHelper.log” is located at C:/

    image.png


  • paulmmluap
    paulmmluap Posts: 4 image  Freshman Member
    First Comment

    There seemed to be an IP conflict and your colleague Rahpael solved it by changing IP addresses. I'm sorry I don't know which object. Problem solved.

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