-
Why is my firewall showing offline after installation?
Question: I've installed all the new equipment today, but the firewall cannot connect to the internet. After resetting and reinstalling it about three times, the network connection works. However, the app still shows the firewall as offline and it cannot be updated. All other devices are working fine, except the firewall.…
-
USG FLEX H Series Management Refine
USG FLEX H Series Management Refine In our latest update, we have refined the management operations for the USG FLEX H Series firewall. These changes are aimed at streamlining processes and centralizing management within the Nebula Control Center (NCC). Here’s what you need to know about these important updates:…
-
[Nebula] How to register ATP/USG FLEX on Nebula Control Center?
Question: How to register ATP/USG FLEX on Nebula Control Center? Answer: You can use Nebula native mode to register and connect ATP/USG FLEX to Nebula Control Center. [ATP/FLEX] How to Deploy with Nebula Native Mode for Gateway obtained ZTP Certificate? If Native mode is greyed out on Nebula, follow the instructions in the…
-
[Nebula] How long does a firewall take to be removed from organization/site?
Question: How long does it take that I can add firewall to a new organization/site after it is removed from organization/site? Answer: After a Nebula firewall is removed from organization/site, the online firewall will be reset to factory default settings. Check SYS LED on the firewall and see if factory reset is finished.…
-
Is it possible to connect USG FLEX to the Nebula cloud without doing a factory reset?
Question: How to connect USG FLEX to Nebula without resetting to factory settings? Is it possible to connect a USG FLEX device to the Nebula cloud without doing a factory reset? Answer: If USG FLEX is connected to Nebula with Cloud Mode, you need to “Reset” by pressing the RESET button on the front panel of the device (Do…
-
[Nebula] I cannot use native mode to register and deploy my firewall on Nebula
Question: I cannot get a USG FLEX to register and connect to Nebula. It is not showing as connected on Nebula. Native mode is greyed out and unable to connect USG FLEX to Nebula. How to make my firewall active and online on Nebula? Answer: It is probably that your device is too old to be deployed using Native mode. Note:…
-
[Nebula] How to register and manage USG FLEX H firewall on Nebula?
Question: I am currently managing my USG FLEX H using the local interface and would like to move it to Nebula for configuration management. USG FLEX H is registered on Nebula but it is not showing Firewall in Configure on Nebula. "Configure" doesn't list Firewall as an option. How to configure and manage USG FLEX H on…
-
[Nebula] Why can't I use ZTP to provision a firewall to Nebula?
Question: I have problem using ZTP to deploy ATP and USG FLEX on Nebula. It seems ZTP has error on Nebula firewall because ZTP configuration is greyed-out. Why I cannot use ZTP to provision firewall to Nebula? Answer: ZTP mode has been removed in V5.37 patch 1, so we need to deploy the device to Nebula using native mode.…
-
Understanding device online time on Nebula Control Center
The Nebula Control Center, being a cloud-based solution, requires a certain amount of time to sync and update device data information to its servers. This delay is to minimize high bandwidth utilization and prevent an increase in the device's CPU usage that could result from constant data connections. The Nebula solution…
-
Zyxel WiFi 7 AP is available now on Nebula!
This week, we've launched the first enterprise-class 22Gbps (BE22K) WiFi 7 access point and it's a real game-changer! Available to purchase from late October 2023, the new WBE660S WiFi 7 access point promises speeds five times faster than the previous generation - so you no longer have to worry about WiFi congestion,…
-
[Nebula] What should I do if “Device is already registered by another user”?
Scenario: Suppose you've purchased a used AP and wish to add it to your Nebula site, or you've unregistered your AP from Nebula cloud mode and want to transfer it between organizations (where each organization belongs to a different account). You encounter the message: "Device is already registered by another user. Add the…
-
How to check the Cloud Control Status when AP is offline on Nebula?
If your AP is registered and added in the
site on Nebula with offline status, please follow below steps to check the Cloud
Control Status for troubleshooting. In the device local Web GUI main dashboard,
the Cloud Control Status displays the status of device’s internet and Nebula
status. When the AP is online on NCC, three…
-
How to register on-premise USG FLEX series onto Nebula Control Center (NCC)?
The USG FLEX series
are Zyxel’s powerful firewall products that have the precise protection,
delivering high level of performance and security for SMB business networks.
With the recent integration of USG FLEX firewall series into the NCC, Nebula
cloud-managed platform is now further enhanced with zero-trust security…
-
[NEBULA] What model supports Nebula CC currently?
The followings are all the models/series which support Nebula CC now. We will update this post if there is a new model/series that supports Nebula CC. Access Point NAP102, NAP203, NAP303, NAP353 NWA1123ACv2, NWA1123AC-PRO, NWA1123-AC HD, NWA1302-AC, NWA5123-AC HD, NWA1123ACv3 WAC6303D-S, WAC6103D-I, WAC6502D-E, WAC6502D-S,…
-
How to unregister Nebula device and what would happen to the configuration on the Nebula device?
To move a device from one organization to another, the user will need to remove it from the site and unregister it in the inventory first. This topic will have the steps for all Nebula series to unregister them on Nebula CC. We will also explain what happen to the local configuration when "removing from the site" or…
-
[NEBULA] How to register Nebula devices on Nebula Control Center?
After creating organization and site, you can register Nebula devices on Nebula Control Center(NCC). You can follow the below steps. Method 1: You can register Nebula devices via Organization-wide > License & inventory. After registering, and then you need to add Nebula device to one site. 1. Go to Organization-wide >…