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Wifi Name and password
Hi I have a virgin hub that is set up with its 2.4ghz ssid and 5ghz ssid since setting up my multy x i now have 4 wifi sign ons 2 with the multy x i have set up and 2 with the virgin hub. is there any way to integrate so i only have 2 sign ons 1 for 2.4ghxz and one for 5ghz? Thanks
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Multy X, No connection after power outage
Hi, I recently bought a pair of Multy X routers. I have one serious problem. Whenever there's been a power outage the system won't recover unless I manually do a power cycle of the primary device. The Multy X is connected to a 4G router and I suspect that the issue is that the 4G router takes some time to boot. Still I'm…
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Zyxel Multy Plus WSQ60 2 units home unit consistently getting errors every week
Zyxel Multy Plus WSQ60 2 units home unit consistently getting errors every week. Wifi loses internet connection, then a red lamp that requires restart. Im unable to retrieve logs as they are encrypted. Any idea how to fix this issue? It seems to hit around the same time in the morning.
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Multy X disconnected in the app
The installation of my first Multy X on my iPhone was succesfull, I created my WiFi, but after the installation the app says, the Multy is disconnected and I cant connect to it and set it up never more. I need to run my Multy in the bridge mode (i have my own optical modem for connection to the internet). I want to set up…
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Can't update newly bought multyplus
Hi I've just bought a 2 set multyplus system (wsq60), which i'm unable to install, as the certificate update process fails. Please advice. Wkr.
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Multy X | WSQ50 | V2.20(ABKJ.4)C0 Release Note
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Multy X jumping between 20MHz and 40MHz bandwidth all the time, causing issues with some IoT devices
I live in a pretty busy neighbourhood. Running a Multy X since around a month here. Till now, on a 2.4G band Multy has been always using 20MHz bandwidth, no issues so far. Since a couple of days it changed to channel 9 which is a bit less busy, and started to switch to 40 MHz bandwidth intermittently. The problem is, it…
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Problem trying to run PiHole with Zyxel Multy X Wifi
Virgin Media Superhub in Modem Mode, plugged into the WAN port of the primary Zyxel Multy X in the lounge. 3 further Multy X devices around the house in the same network asking as WiFi points One of these is in the study, Rpi with PiHole installed on it plugged into an Ethernet port I configure PiHole, DHCP Server *off*,…
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Is it possible to use a switch with Multy U ?
Hi, Is it possible to use a switch to connect devices with LAN cable to Multy U network? Similar setup than the picture below, but indeed it doesn't work with the computer connected with LAN cable. Is there any setup which would allow such connection? _____________________________ With the Switch: In the scenario (With the…
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Internet speed hales between Multys
Hi I have Mesh network set at home with 3 Zyxel Multy units. The internet speed on the primary Multy is around 300 Mbs the second Multy gets slower, it is around 110 Mbs and the last unit is only capable of 60Mbs. All the units are fairly close to each other and when I check in the app it says that the location of the…
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Multy X Firmware Update
My Multy X App request to do an Important Firmware update, even After resetting it Runs For Hours and Notting happens. Any Ideas?
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MultyX (WSQ50) Dropping WAN Connection Every Minute Since Firmware Update V2.20 (ABKJ.4) C0
Hi, I'm not sure if anyone is facing this issue, but after a recent update, my MultyX (WSQ50) will no longer hold a connection to the ISP router. A few weeks leading up to this, I noticed intermittent disconnects from the internet, followed by dropping speeds (from 1000 to 100). This is usually fixed by simply unplugging…
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Multy app is disconnected
like many others I have the problem that my multy app (android) says it is disconnected. Internet connectivity works, though. I just cannot administer my multy anymore.
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What to do when Your Multy device is not available happens on the AiShield App (iOS)?
When you open the AiShield App (iOS version) and see the Your Multy device is not available, it is because the license has been activated but the Multy App still hasn't synchronized with the cloud server. Please close the AiShield App and wait for a while. Then open the app again to verify if the problem has been resolved.…
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How to add the 3rd node?
Step 1: Add the 3rd node. Tap the "Menu" icon. Tap "My Multy" in the menu list. Tap "Add Multy" button to add the 3rd node. Step 2: Follow the instructions shown on the screen to add the 3rd node and tap "Next" button to proceed to the next step. Step 3: Multy X app will find the 3rd node and add it to the WiFi system…
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How do I backup my multi X setup to the myzyxelcloud?
I want to backup the settings of my 3 multi x devices but don't understand how to do this? If i go to myzyxelcloud and login with my google account and click search nothing is found either from a pc or from my phone which has the multi X app on it. And when i manually enter the mac address & serial nothing is found.
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Multy U problems - VPN and MS Teams
Hi I installed Multy U three days ago, and have ok speeds, but have already encountered two problems. 1. When I start VPN to reach he company's VPN, the internet connection shuts down 2. When I run MS Teams, the connection hacks, despite good results at speed test. I have tried conversations with different people and had…
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PPPoE
Trying to install my new Multy U. Asked to enter PPPoE. "Enter your ISP-provided username and password." Where do I find that?
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Compatible
Hi, I have 2x Multy X WSQ50 and wondering if this system is comptible with a new Multy mesh product? For example WSQ60? I dont want to replace the two I already have installed with 3 new one..
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Multy X Placement
Good day all, I have a couple of questions regarding the Multy X and believe it is called multi mini. 1. Is there any pros/cons or restrictions on the placements? Then thinking of since it has a bottom rubber ring/plate it is designed to stand in a shelf or on a table. Will there be any issues hanging it on the wall or…
