Multy U (wsr30) issue to connect 2nd node

Kelly

Hi,
can someone advise, what may I do wrong?
i bought 3 Multy U (WSR30). Installing the primary device through Ethernet cable was smooth, and works fine.
I am trying to add a 2nd node to extend WiFi range. When going through the installation steps, additional Multy is found and connected through Bluetooth, but location checks fails all the time. Already tried in close distance (i.e. 2m), mid-distance (6-7m) and longer distance (10m with wall between); none found connection.
any tips?
thanks!

Zyxel_Jerry

Dear Sir,

We have received your feedback from multy app, and we will contact you via email. 

Best regards,
Jerry

militsky

I have the same problem
Please help!!

Zyxel_Jerry

Dear Sir,

We have received your feedback from multy app, and we will contact you via email. 

Best regards,
Jerry

Mollerup

Same problem for me. Seems to be stuck on the location check. Please help.

Zyxel_Jerry

Hi @Mollerup,

Could you describe more details about your issue?
1.How do you connect your Multy device in your environment?
2.Which model of Multy device are you using?
3.What is the firmware version of the Multy device?
4.Could you provide us a video related to your issue?
5.Please send us the feedback on the Multy APP.