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Multy X Reboots 1-3 times a day
I have an issue from the first day of use. Every day, 1-3 times a day my Multy X reboots. At least all devices lost its wi-fi connection to the router, application on iOS can not connect to it. Also, white LED on the Multy X is blinking for about 1-3 minutes. Moreover, after wi-fi is up two TVs (LG and Samsung) can not…
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AiShield Service Suspension Notice
This is a suspension
notice for AiShield service that is used in Multy Plus and Multy X, herein
after referred to as “Multy series products.” Due to challenges
involved in integrating new technologies to current version and maintaining
successful products that meet users’ expectations, we decided to change
the plan of…
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Multy X App
Since a update of the App, I cannot connect to my nodes. When I open the app, I get the message: connection ist being etablished. Nothing happens after that. The App was machsch deleted and reinstalled ont the IPhone. Thanks for an answer #Multy_May_2020
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WSR30 V1.00(ABMY.10)C0 update resulted in weak connection to the master Multy U
Hi Just updated the Multy U network I have to the latest firmware. However after the update the connection of the 2 Multy U to the primary Multy U is weak, whereas before the connection everything was running fine. The Multy U have not changed position. #Multy_Apr_2020
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My Multy X changed LAN IP to 10.0.0.*, How can I get it back to 192.168.212.* ?
My whole networks is now messed up with incorrect IP adresses. I have many static IP that is not working anymore. I have tried restarting many times.. How can I get it back to 192.168.212.* without a total reset? #Multy_May_2020
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Downgrade the firmware of Multy U
I was very happy and using Multy U for 3-4 months and then got a firmware update and just after the installation the second one gives a weak signal message. I change the places now it doesn't give a weak signal but not extended as usual. I mean couldn't get signal from some places of my home. current firmware version is…
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Multy U keeps disconnecting
I need some help with my Multy U setup. I bought 2 Multy U nodes and set them up via ethernet backhaul. They are also close enough to communicate via wifi (potential interference) but it's faster via ethernet. The distance between them is about 10 meters but there's a thick wall in between. Every few minutes I lose…
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Can I extend my Multi X system to my mews house across the street?
I need to extend my Multi X system to include the little mews house across the street. Is this possible with the Mini extender?
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Firmware Update Procedure
Hi, I need to update my installation of 3 Multy X, AC3000 Devices. I'm just a little concerned about upgrading and having the devices at different Firmware levels during the upgrade and the possibility of them no longer communicating with each other . If I upgrade the Master will it propagate the new firmware to the two…
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Multy plus working with Multy X/U
Hi, Can you confirm if I setup a Multy plus as the main device connected direct to the Internet. Can I then use Multy X and Multy U as other devices connected as satellites to the main Multy plus device? #Multy_May_2020
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How to set up Multy U keeping the existing gateway?
I have an existing VDSL gateway (Zyxel VMG3925-B10B) that I want to keep. The only issue is that its WiFi coverage is too weak for the first floor of my house. I expect that this must be a very common scenario. So I purchased a Multy U 3-pack in the belief that I could use them as one very large access point, with the…
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Multy X - Nodes supoprted via ethernet backhaul
Hi, How many nodes are supported via ethernet backhaul? If different, how many satellite nodes (excluding the main base) are supported on a circuit please? Many thanks #Multy_May_2020
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Multy X - Two satellite nodes connection via ethernet backhaul
Hi, Is it possible to connect two satellite nodes via ethernet backhaul? The main Multy is in the ground floor and that connects to the top floor study Multy via ethernet backhaul. We would like to put one Multy in the Kitchen (directly below the top floor and sideways from the main ground floor) but it cannot connect…
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VLAN 101 support on Multyu
I wonder if MultyU supports VLAN 101 (tagging) to avoid connection to my old router from my internet provider. And how do you configure it if it is supported? #Multy_Apr_2020
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No signal detected on node 2 during “Location check” - what to do?
I have installed node 1 of a Zyxel Multy U succesfully. When I add node 2 i get the following issue. I get all the way to the step where node 1 and 2 are synced, but when i get to the “Check location” step it never detects a signal and i am not able to finish the installation. I have tried with factory reset but I always…
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My additional Multy X boxes on a daily basis goes off line and I need to reset them both.
On a daily basis, I need to delete and reset my additional boxes. I’m finding this very annoying, my firmware is up to date any the distance between the boxes are approximately 10 meters.
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Red LED solid light
Hi, on the router device of my sytem from time to time the LED lights in solid red. But the internet connection is up and running fine. So the redlight is a false signal. The light stays red and never becomes in white status even though internet works. The only way to bring back the white led is to restart the device. Then…
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Multy Ac3000 TriBand
Just installed two units but setup says there are too far apart . Nothing in sales plurb to indicate distance. I have place one next to router (upstairs) and second near bottom of stairs. #Multy_Apr_2020
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Multy X - port forwarding
Hello. I have one multy x and one multy mini. All works fine, but i can't freely use my torrent app, because needed port is closed. Tried to use port forwarding feature, but nothing changed. Are there some nuanced to make it work? Tjank you
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Multy X Firmware Upgrade
Can somebody please help me. I have received a message to say that I need to update the firmware on my Multy X. I have download the update and it is a .bin file. How do I use this file to update the firmware, please? Thanks! #Multy_Apr_2020
