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multy summer time
Since the change of time to summer time last week my internet radio won´t change the time. It´s getting the time from the wlan network so in my case from my multy zyxel. I can´t figure out where to set up the time and date. #MultyX_Apr_2020
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Wie viele Multi x kann mann zusammenführen ohne Verluste
Ich habe 4 Multis hinter einer Fritz 7590 modemrouter und würde gerne wissen ob mann einen 5. Multi anschließen kann ohne geschwindigkeits Einbußen zu haben #MultyX_Apr_2020
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Multy X - Sky Q Connection Issue
Hi... My main Sky Q box keeps disconnecting from my Multy X network, multiple times a day every day for an hour or more at a time. I’ve had my Multy X network since November 2018 and Sky Q since March 2017, and didn’t have any problems until about two weeks ago when some redecoration work required me to unplug the Multy X…
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Multy X - Mesh over lan
Dear Community, I would be pleased if you can support me with the following network layout as I am not familiar with a mesh on lan network. My internet router (third party) is in the cellar and there are two ethernet cables to the roof floor and on to the base floor. In between is first floor on which I may have wireless,…
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Multy U won't see modem after new setup
Hi, I just decided to reset the whole Multy U setup in my home, and now when I'm doing the initial steps - the app doesn't go past "connect cable to modem" step, and the Multy LED itself is Green/Blue instead of Solid Blue. And the modem shows that the cable is unplugged. The same cable plugged directly into laptop…
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WSQ50 - Bridge codes to connect to Huawei B525s-23a
Hi, I have a 4G Huawei Router B525s-23a and I have purchased 4 Zyxel WSQ50 for my mesh network.I have contacted my 4G supplier for advice howe to connect the Huawei to the Zyxel and the say they need "bridge codes" from you to set it up. Can you help me? Best regards Erich Bernet #MultyX_Apr_2020
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How to build a Ethernet backhaul on Multy X, Multy Plus, and Multy mini?
1. Please put each Multys in short distances, and run the installation on all of Multy wirelessly before you build an Ethernet backhaul, make sure all of them are able to work. 2. After the Multy installation competes, please move them to the position, and plug the power cable and Ethernet cable as below topology. Multy…
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Certificate Authority Update for Multy Series product!!
Required Firmware
Update before May 30, 2020 Dear Multy customers, We have pushed a firmware upgrade notification to your Multy app in early March to update your Multy series WiFi System. To ensure your protection in device management with Zyxel database instances, we renew the certificate authority and creates new root…
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App stopped working.
In the last few days, even thought my Multy setup has been working for the last year and still works for internet, the iPhone app (latest version) won’t connect, saying it is “Connecting”, but it never does so. #MultyX_Mar_2020
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Multy X | Not showing connected devices
Hi Why are there no option to show connected devices? I had to reset my Multy X, and now i don't see any connected devices in my app (not seeing the option). Image on landing page i also stretched. Maybe it's a problem on the new Samsung? Somethimes i see the option blinking. #MultyX_Mar_2020
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BLE device not found (Multy U)
Hello, I thought this setup would be quite straightforward, but seems not. I have 2 Multy U devices which i am connecting to eachother through the Zyxel Multy app. The first device connected fine (Power plugged in and Ethernet Cable attached) and gave me no issues. The second node however is giving me a struggle. Located…
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Multy U | can Zyxel be used with Google fiber?
Google fiber provides a route/wifi combo product. How would I connect Zyxel Multy U? #MultyU_Mar_2020
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Arp Spoofing - Multy X
Hi, I have a device called FIng box, which allows me to block devices on the network via a scheduler. It doesn't work. Their answer was "Incompatible Router – Fingbox pauses Internet using a technique called ARP spoofing. Some routers contain software designed to block ARP spoofing, so prevent Fingbox performing this…
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Can you please advice why I can not reach my homepage while AiShield is running
Hi, I recognized that my own home page https://www.photographicworks.ch is not reachable AT ALL since AiShield is running. It is a hosted page. The page is reachable normal with 4G but in the WLAN I only get an info that the page is not reachable. I added the address to the whitelist but that has not effect. Thanks for…
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How to reconnect Multy App to previously configurated Multy X
I have configurated Multy X with Multy App for Android without registering myZyxelCloud account. After migration to a new Android phone my Multy App appeared to lose configuration. How can I reconnect Multy App to previously configurated Multy X without resetting it? #MultyX_Mar_2020
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Multy X Firmware - v2.20(ABKJ.3)C0 - Release Notes
Why can't the release notes be put on the FTP server at ftp://ftp2.zyxel.com/Multy_X_(WSQ50)/firmware/ or elsewhere when a new firmware is released for the Multy X? I had a notification this morning, but I still don't see any release notes. It's a small thing, but important for me and many other Multy X customers.…
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How to add specific IP Address to Whitelist in AiShield?
Hi, I see significant performance issues (50% less speed) when running AiShield. Currently the performance test is not even starting as AiShield seems to block all used IP Addresses from the performance app. When disabling AiShield the service starts immediately. I do not exactly know what IP Addresses are used by the App…
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I’m connected, the Multy app says I’m Disconnected
After updating the firmware nothing is the same. App is disconnected but I still have internet. Yesterday I was able to configured Multy X 1, but when adding the second the App went disconnected. anyone with the same issue - any ideas how to solve? #MultyX_Feb_2020
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Multy X Performance issues
Hi, is there any possibility to understand why the speed test of the Multy X shows a max of 450 Mbits while the Speed test from the modem provider shows the expected 900 Mbit that is received at the modem? Can it really be that the Multy X reduces the connection by 50% ? That would be a dramatic reduction. Thanks.…
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How do I disable AiShield?
Hi, I am in the 30 day test period but would like to disable the service temporarily. Is this possible? Or is it possible at all to stop the service? #MultyX_Mar_2020
