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Can you please advice why I can not reach my homepage while AiShield is running
Hi, I recognized that my own home page https://www.photographicworks.ch is not reachable AT ALL since AiShield is running. It is a hosted page. The page is reachable normal with 4G but in the WLAN I only get an info that the page is not reachable. I added the address to the whitelist but that has not effect. Thanks for…
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How to reconnect Multy App to previously configurated Multy X
I have configurated Multy X with Multy App for Android without registering myZyxelCloud account. After migration to a new Android phone my Multy App appeared to lose configuration. How can I reconnect Multy App to previously configurated Multy X without resetting it? #MultyX_Mar_2020
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Multy X Firmware - v2.20(ABKJ.3)C0 - Release Notes
Why can't the release notes be put on the FTP server at ftp://ftp2.zyxel.com/Multy_X_(WSQ50)/firmware/ or elsewhere when a new firmware is released for the Multy X? I had a notification this morning, but I still don't see any release notes. It's a small thing, but important for me and many other Multy X customers.…
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How to add specific IP Address to Whitelist in AiShield?
Hi, I see significant performance issues (50% less speed) when running AiShield. Currently the performance test is not even starting as AiShield seems to block all used IP Addresses from the performance app. When disabling AiShield the service starts immediately. I do not exactly know what IP Addresses are used by the App…
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I’m connected, the Multy app says I’m Disconnected
After updating the firmware nothing is the same. App is disconnected but I still have internet. Yesterday I was able to configured Multy X 1, but when adding the second the App went disconnected. anyone with the same issue - any ideas how to solve? #MultyX_Feb_2020
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Multy X Performance issues
Hi, is there any possibility to understand why the speed test of the Multy X shows a max of 450 Mbits while the Speed test from the modem provider shows the expected 900 Mbit that is received at the modem? Can it really be that the Multy X reduces the connection by 50% ? That would be a dramatic reduction. Thanks.…
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How do I disable AiShield?
Hi, I am in the 30 day test period but would like to disable the service temporarily. Is this possible? Or is it possible at all to stop the service? #MultyX_Mar_2020
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Sonos
I have two multys, one in the house and one in an outbuilding with cat 6 to both. I have a number of sonos speakers all connected to the by router (fibre to the premises) and two multys. I use the same username. I am now having real difficulties with the Sonos which jumps in and out of signal. Sonos has suggested it’s a…
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Performance issues with AiShield
Hi, I have signed for the trial period with AiShield on Multy X router. Performance speed test without the AiShield should get me approximately 950mbit. Now with the service running, I see something around 500mbit. I will do some more longtime measurements but wanted to know if such a difference in speed is considered…
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Why does AiShield still block IPs on the trusted list as threats?
Hi, I use Multy X in my home for wifi and LAN connectivity. I have added some IPs, associated with the TIDAL online music service, to the AiShield trusted list. However sometimes AiShield still blocks these IPs as a threat even though they are trusted. Please can you advise how I can ensure that my music service is always…
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Sky Q issues
I have the Multy twin pack and have had occasional issues with Sky Q connecting, usually with the mini boxes in other rooms. But last week or so we constantly can’t connect, despite resetting all settings on Sky and Multy. Any ideas? My tech knowledge is very basic!! #Others_Feb_2020
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Has the Multy X a firewall?
Hi, has the Multy X any kind of firewall integrated? And if yes is it configurable? thanks #MultyX_Feb_2020
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WSQ50 wall mounting kit
Hello, I can't find any wall mounting kit in ZyXEL's website. Can you give me the p/n? Best regards #MultyX_Oct_2019
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Hive Hub connection problem
I cannot connect a Hive Hub. I have Virgin Media 3.0 in modem only mode, connected to Zyxel Multy X. The Hive Hub is connected to Zyxel by cable bur does not show on Zyxel app or seem to connect to Hive server. #MultyX_Feb_2020
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Not getting optimal speed from Multy X
I have an 500/500 connection in my house and I use the 5 gHz-network. When I`m close to the main router, I get 500/500 with no problem, but in my office, I get 350/300 at max. The office is about 10m away from the second router. My house has a size of 190 square meter, and this system is said to give good speeds up to 460+…
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Connection problem between MultyX Nodes after Firmware update V2.20(ABKJ2)C0
In my Mesh Environment exist three Multy X after the firmware update it is no more possible to connect node 2 and node 3 to the Primary multy x. I reseted all Multys and try to connect without success. I can add the node 2 but after adding to the Mesh Network it is grey out and offline. I sended my logfile via Multy IOS…
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[Multy U] Will we ever see a WPS option in the application?
Hi. Will we ever see a WPS option in the application? #MultyU_Feb_2020
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Can’t connect Google Home to Multy U router
Hi! Just bought the Multy X Multy U and tried to change the wifi-settings to the new one. I get as far as to the google home connects to wifi but it says that something went wrong and that my mobile device and google home can’t connect to each other and therefore I can’t complete my configuration. Is there som setting that…
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WSR30 Bluetooth
I have seen this seems to be a big problem of trying to add a multi but not being able to connect to Bluetooth! Trouble is I can’t seem to find a solution other than find another phone! Please does anyone know how to solve this problem #MultyU_Jan_2020
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Multy X - transfer control app
I have set up a WiFi network with several Multy X, there I used the app. Now I want to transfer control of the network and the app, how does this work? #MultyX_Jan_2020
