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NWA50AX SSID disappeared when enabled captive portal method
This is due to a configuration conflict between the captive portal settings and the SSID. The NWA50AX/NWA50AX PRO does not support using enterprise security and the captive portal method; enabling either function will disable the SSID.
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[Nebula] Troubleshooting Guide for SSID Not Broadcasting Issue on Access Points
SSID is the name of a WiFi network that helps users identify and connect their devices to a specific network. When a WiFi network is broadcasting its SSID, devices can detect and display the network's SSID among the list of available networks. However, there can be situations where the SSID is not broadcasted, which means…
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Why can't I log in to the captive portal with Microsoft Entra ID if my account enables 2FA?
Nebula supports the captive portal with Microsoft Entra ID function in the Nebula CC 18.30 release — release date 13/01/2025. However, iOS users might face problems when logging into the captive portal. This FAQ is going to guide you on how to fix this problem. Scenario: When you try to log into the captive portal with…
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What is the format of an SSID name, and what special characters are supported on Nebula?
The length must be 1-32 characters long Supported characters as below: `~!@#$%^&*()-_= +,<.>?;: '[""{]} /| 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
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Do Not Enable Dynamic Personal PSK (DPPSK) and MLO Function Together to Avoid SSID Disappearance
This is a known design limitation. Currently, DPPSK supports only WPA2 security, while MLO with the 6 GHz band enabled requires WPA3 security. As a result, an irreconcilable conflict occurs during the security configuration process. Furthermore, the 6 GHz band does not support DPPSK. If you wish to use DPPSK with the MLO…
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Does WAC6103D-I support NAT mode?
WAC6103D-I does not support NAT mode. NAT mode is a feature that allows the access point to create a DHCP subnet with its own NAT for the SSID.If NAT mode is enabled on unsupported models, Nebula CC will not show any error messages. Unsupported models will disable any SSID with NAT mode enabled. When you want to check what…
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How to configure unique SSID on specific terminal on Nebula?
You can achieve this by using the "Tag" feature in the Nebula platform. Assign a unique tag to each AP you want to have a different SSID on. Then, create an SSID and assign it to the specific tag. This will ensure that the SSID is only broadcast on the APs with the corresponding tag. You can also use the "Advanced mode"…
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How to set up a vlan for WiFi SSID on nebula AP ?
To set up a VLAN for your wireless network, you'll need to configure your Zyxel switch and access point. First, create a new VLAN on your switch and assign it a unique VLAN ID. Then, configure the ports on your switch to be members of the VLAN. Finally, on your access point, create a new SSID and associate it with the VLAN…
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Zyxel AP initial setup SSID enhancing security with OWE mode from Firmware version 7.10
Starting with upcoming firmware updates, Zyxel Access Points will enhance network security by changing the default security mode of the SSID Zyxel-xxxx to Enhanced-open. This means that by default, the SSID will adopt Opportunistic Wireless Encryption (OWE), providing encrypted data transmission on open networks. This…
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Can turn off 2.4GHz or 5GHz band on AP ?
Currently, the 2.4 GHz, 5 GHz and 6 GHz bands can only be turned off at SSID level for all access points. You could navigate to Site-wide > Configure > Access points > SSID advanced settings > Advanced settings > Band mode to select what band you want to the SSID broadcasted on.
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Does NWA50AX PRO support captive portal fature?
No, the model NWA50AX PRO does not support captive portal feature. If with the requirement of captive portal function support, it's recommend consider another small business models plus NWA90AX PRO.
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Does NWA50AX support Captive Portal feature?
No, the model NWA50AX does not support captive portal feature. If with the requirement of captive portal function support, it's recommend consider other small business models such as NWA90AX, NWA55AXE (Start support after 7.00 firmware upgrade)
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How to Set the Same SSID on Multiple APs in a Site?
Scenario & Question: I have three access points (APs) at a site, and I would like all of them to have the same SSID. How can I configure this? Answer: To ensure all APs at a site broadcast the same SSID, follow these steps: Log in to NCC: Navigate to Site-wide > Configure > Access Points > SSID settings. Create a New SSID:…
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How to configure SAML authentication with Microsoft Entra ID?
Download the Service Provider (SP) metadata file The following document outlines the procedure for integration between the Self-Service Single Sign-On framework that is supported in Nebula and Microsoft Entra ID (formerly Azure Active Directory) through SAML for both IdP initiated and SP Initiated Single Sign-On.This…
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What Happens to DPPSKs After Device Restore?
Question: If I reset or restore my device that was previously connected using a Dynamic Personal Pre-Shared Key (DPPSK), can I still use the same DPPSK to reconnect, or will I need to generate a new one? Answer: Yes, you can still use the same DPPSK to reconnect your device, even after restoring or resetting it. Here's…
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Why is the "Click to Continue" option not available in the Captive Portal Sign-In Method?
The absence of the "Click to Continue" option in the Captive Portal Sign-In Method is likely due to the access point (AP) model you are using. For instance, the NWA50AX model does not support the captive portal feature in its authentication function. To confirm this, please verify the AP model being used. If the AP model…
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How to Configure More Than 8 SSIDs on Nebula?
You can configure more than 8 SSIDs on your Nebula network by grouping your access points and using tags. This allows you to manage multiple SSIDs efficiently while respecting the limit of 8 SSIDs per access point. To achieve this, please follow these steps: Go to Configure > Access Point > AP & Port Settings. Under AP &…
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How to troubleshoot a Nebula Access Point that stopped broadcasting the SSID?
There can be several reasons why your Access Point (AP) is not broadcasting the SSID. Here are some steps you can follow to resolve this issue: Troubleshooting Steps: Power & Connectivity: Check the power LED: Ensure the access point is receiving power by verifying the power LED is lit. Verify the Ethernet connection:…
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How to resolve incorrect password errors when connecting to an SSID?
If the error occurs when a device (STA) connects to the SSID, ensure the correct password is used: Make sure to enter the password correctly, checking for spaces or special characters. Go to Configure > Access points > SSID advanced settings to verify the password. For detailed steps, refer to Blocked by Key Handshake Fail…
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What should consider when wireless stations use Wi-Fi random MAC addresses?
Wi-Fi random MAC address is a privacy feature that changes your device's unique network identifier (MAC address) each time it connects to a network. (The exact behavior may vary depending on the device vendor.), helps protect your privacy by preventing tracking across different Wi-Fi networks. While helpful for privacy, it…