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How can I purchase SecuExtender license in NCC?
The Nebula Control Center (NCC) did not provide the SecuExtender license. If you have requirement for the SecuExtender license, you can check on Zyxel Marketplace. Here's the forum post that show you how to purchase SecuExtender license through Zyxel Marketplace.
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My Org is in Plus status now, how can I activate the Pro Pack license?
To activate your Nebula Pro Pack, follow these steps: Provide the MAC and Serial Number (SN) of your device to the Zyxel Support Team. Share the name of your Organization (Org) and enable support access for Zyxel engineers. You can learn how to enable support access here. Zyxel Support will review your Org and notify you…
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Why is the purchase license option disabled on my account despite having the full organization role?
According to the specifications, accounts with organization-full roles do not have the right to purchase licenses. Only the owner and organization-full accounts with Delegate Owner authority can buy licenses. Your account may not have the necessary permissions. Here are two solutions: Ask the current owner to transfer…
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Why Can't I Use My Security Licenses in Nebula?
Question: I purchased Content Filter & Email Security licenses and activated them via MyZyxel, but these licenses are not visible in Nebula. Can these licenses not be used in Nebula? Answer: The Nebula Control Center (NCC) only supports package licenses like UTM Security or Gold Security Pack(GSP), but not single security…
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Can I use System Alert Email with BASE Pack (free)?
From Nebula 18.10 onwards, sending alert notifications via email is now included in the BASE (free) feature set. Consequently, the email option no longer displays the diamond icon. However, this doesn't mean all email alerts are available to BASE organizations. Some alerts are specifically tied to PRO or PLUS pack…
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Can I use Google/Apple account to login to Nebula?
Currently, Zyxel offers a new sign-in method to log in to Nebula Control Center (NCC), which are Google login and Apple login after the Zyxel Account 3.0 launches. For more information regarding Zyxel Account 3.0, click here. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a…
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How to register Nebula devices on Nebula Control Center?
Please check the guidance in the link below to register Nebula devices. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Need assistances to understand current licensing and upcoming renewals for my organization
You can contact us through the Marketplace Support in the lower right of the Marketplace for more information! If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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What is the price of the Nebula subscription?
You can contact us through the Marketplace Support in the lower right of the Marketplace for more information! In addition, check the license price via the Purchase license button via Organization-wide > Licenses & Inventory of NCC. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO,…
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Will there be any charges if I activate the bundle license?
No, you won't incur any charges if you just activate the bundle license.
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Where can I find the matrix table that shows the differences between the Professional and Base packs
In Nebula Help> Support tools, where you can find "Management license guide", there is the full table of list all the professional and base pack supported specification.
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How long will it take when switch not get response from NCC?
When a switch managed by Nebula Control Center (NCC) does not receive a response from NCC, the device will rebuild thes session after 3 minutes that not receive any response from Nebula.
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How to Enter a License Key on the Nebula License Page?
If you have a license key for the Nebula Cloud Networking platform, you can enter it to activate or extend your service. Here’s a step-by-step guide to help you navigate the process. Steps Log in to Nebula Control Center: Open your web browser and go to the Nebula Control Center. Log in with your Nebula account…
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Why is the Purchase License button grayed out with my account?
You want to buy a license on the Nebula portal, but the Purchase License button is grayed out, you may be wondering what’s happening. The answer is only the owner and organization-full accounts with Delegate Owner authority can buy licenses. Your account may not have the necessary permissions. Here are two solutions: Ask…
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Why did my license activate automatically when I added a device to my pro organization?
This happens because the device you've purchased comes combined with a bundle license, which is pre-linked to the device. When you add this device to your pro organization, the system recognizes it and automatically activates the associated bundle license. This ensures that your device is ready to use with all features…
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Why is Nebula not recognizing my license?
If you encounter an event similar to the figure below while attempting to add a Nebula license, it indicates that the license has already been utilized. You can verify the license status here: If you experience different symptoms, please don't hesitate to create a ticket on Nebula (for PRO pack users) or post a discussion…
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Available license for the ATP series firewall
The Gold Security Pack(GSP) is the recommended license for the ATP series firewall(including ATP100, ATP100W, ATP200, ATP500, ATP700 and ATP800 ). Also, it's the only available license on the ATP series firewall.
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What license do I need to activate the WiFi voucher option?
To access the voucher feature, a PRO or PLUS pack is necessary. For license detailed information, please refer to this link. WiFi voucher path:
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How to check which device my licenses bound to?
Users are experiencing difficulty in finding their Nebula license keys in the NCC. They have licenses registered but are unsure of how to view them. This issue is particularly evident in cases where multiple licenses are involved. To resolve this issue, follow these steps: Navigate to the "Organization-wide" section in the…
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Does the UTM Security Pack and Gold Security Pack are the same license?
The UTM Security Pack and Gold Security Pack are different licenses. The Gold Security Pack provides more security services to the user and can enhance your network security. To know the difference between the two licenses, please see the table below: Service Gold Security Pack UTM Security Pack Sandboxing √ Reputation…