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Nebula Cloud Service Incident 2024-03-27, 11:48-12:10 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-03-27 11:48 (UTC+0) Resolved: 2024-03-27 12:10 (UTC+0) Issue Symptom & Risk: 1. Some Nebula pages get error. Such as Dashboard, Monitoring, Device list, and partial configuration pages cannot be loaded successfully. Note: This…
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Nebula Cloud Service Incident 2024-03-26, 07:03-07:24 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-03-26 07:03 (UTC+0) Resolved: 2024-03-26 07:24 (UTC+0) Issue Symptom & Risk: 1. Nebula Control Center pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network services if there…
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Nebula Cloud Service Incident 2024-03-15, 01:10-01:35 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-03-15 01:10 (UTC+0) Resolved: 2024-03-15 01:35 (UTC+0) Issue Symptom & Risk: 1. Users are unable to login NCC. Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
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Nebula Cloud Service Incident 2024-03-13, 00:40-01:33 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-03-13 00:40 (UTC+0) Resolved: 2024-03-13 01:33 (UTC+0) Issue Symptom & Risk: 1. Some monitor data can't show up. Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
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Nebula Cloud Service Incident 2024-02-21, 22:35 - 22:55 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-02-21 22:35 (UTC+0) Resolved: Issue Symptom & Risk: 1. Some Nebula pages get errorsuch as Dashboard, Monitoring, Device list, and partial configuration pages cannot be loaded successfully. Resolved: 2024-02-21 22:55 (UTC+0)…
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Nebula Cloud Service Incident 2023-11-28, 09:26 - 10:35 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2023-11-28 09:26 (UTC+0) Resolved: 2023-11-28 10:35 (UTC+0) Issue Symptom & Risk: 1. Some Nebula pages such as Dashboard, Monitoring, Device list, and partial configuration pages cannot be loaded successfully. Note: This incident does not…
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Nebula Cloud Service Incident 2023-11-27, 13:50 - 15:22 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2023-11-27 13:50 (UTC+0) Resolved: 2023-11-27 15:22 (UTC+0) Issue Symptom & Risk: 1. Some Nebula pages cannot be loaded successfully. Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2023-11-27, 10:43 - 12:02 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2023-11-27 10:43 (UTC+0) Resolved: 2023-11-27 12:02 (UTC+0) Issue Symptom & Risk: 1. Some Nebula pages cannot be loaded successfully. Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2023-11-24, 05:15 - 08:12 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2023-11-24 05:15 (UTC+0) Resolved: 2023-11-24 08:12 (UTC+0) Issue Symptom & Risk: 1. When a device goes offline, it will be unable to get back online 2. New installed devices are unable to get online on Nebula. *Except for ATP, USG FLEX,…
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Nebula Cloud Service Incident 2023-10-23, 01:00-05:19 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2023-10-23 01:00 (UTC+0) Resolved: 2023-10-23 05:19 (UTC+0) Issue Symptom & Risk: 1. Partial users may encounter login to NCC fail. A retry is needed to log in to NCC. Note: This incident does not affect Nebula devices and their local…
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Nebula Cloud Service Incident 2023-10-23, 01:00-01:54 (UTC+0)
Dear Nebula Users, The system had some issue due to an incident. Issue Started from: 2023-10-23 01:00 (UTC+0) Resolved: 2023-10-23 01:54 (UTC+0) Issue Symptom & Risk: 1. NCC cannot register devices. Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.…
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Nebula Cloud Service Incident 2023-10-11, 13:19 (UTC+0)
Dear Nebula Users, The system is temporarily unavailable due to an outage incident. Issue Started from: 2023-10-11 13:19 (UTC+0) Issue Symptom & Risk: 1. Partial monitor pages cannot display properly. Resolved: 2023-10-11 13:59 (UTC+0) Note: This incident does not affect Nebula devices and their local network services if…
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Nebula Cloud Service Incident 2023-10-06, 09:24 (UTC+0)
Dear Nebula Users, The system is temporarily unavailable due to an outage incident. Issue Started from: 2023-10-06 09:24 (UTC+0) Issue Symptom & Risk: 1.Some CC pages cannot be loaded. Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change. If you observe…
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Nebula Cloud Service Incident 2023-10-06, 07:45 (UTC+0)
Dear Nebula Users, The system is temporarily unavailable due to an outage incident. Issue Started from: 2023-10-06 07:45 (UTC+0) Issue Symptom & Risk: Some CC pages cannot be loaded. Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change. If you observe…
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Nebula Cloud Service Incident 2023-09-13, 10:05~10:39 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2023-09-13 10:05 (UTC+0) Resolved: 2023-09-13 10:39 (UTC+0) Issue Symptom & Risk: 1. Site-wide > Dashboard may not display successfully Note: This incident does not affect Nebula devices and their local network…
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Nebula Cloud Service Incident resolved at 2023-08-08 00:50 (UTC+0)
Dear Nebula Users, Some of the Firewall VPN services may meet temporarily unavailable issues due to an outage incident. Symptoms and Risks of the Issue: The primary symptom of this incident is the non-functionality of the Nebula VPN service. You might have experienced difficulties in accessing and using our VPN service. We…
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Nebula Cloud Service Incident 2023-08-04, 02:17-02:38 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2023-08-04 02:17 (UTC+0) Resolved: 2023-08-04 02:38(UTC+0) Issue Symptom & Risk: 1. Users are unable to access NCC. Note: This incident does not affect Nebula devices and their local network services if there is no…
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Nebula Cloud Service Incident 2023-07-18, 09:17~11:46 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2023-07-18 09:17 (UTC+0) Resolved: 2023-07-18 11:46 (UTC+0) Issue Symptom & Risk: 1. NCC web pages are unable to load information 2. NCC is unable to provision or update network settings to Nebula devices. 3. NSG…
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Nebula Cloud Service Incident 2023-07-10
Dear Nebula Users, Some of the Firewall VPN service may meet temporarily unavailable issue due to an outage incident. Symptoms and Risks of the Issue: The primary symptom of this incident is the non-functionality of the Nebula VPN service. You might have experienced difficulties in accessing and using our VPN service. We…
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Nebula Cloud Service Incident 2023-06-28, 01:19-02:33 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2023-06-28 01:19 (UTC+0) Resolved: 2023-06-28 02:33 (UTC+0) Issue Symptom & Risk: 1. Firewall monitoring information might not be displayed. 2. Nebula Control Center cannot push configuration to Firewall devices.…