-
Nebula Cloud Service Incident 2023-10-06, 09:24 (UTC+0)
Dear Nebula Users, The system is temporarily unavailable due to an outage incident. Issue Started from: 2023-10-06 09:24 (UTC+0) Issue Symptom & Risk: 1.Some CC pages cannot be loaded. Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change. If you observe…
-
Nebula Cloud Service Incident 2023-10-06, 07:45 (UTC+0)
Dear Nebula Users, The system is temporarily unavailable due to an outage incident. Issue Started from: 2023-10-06 07:45 (UTC+0) Issue Symptom & Risk: Some CC pages cannot be loaded. Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change. If you observe…
-
Nebula Cloud Service Incident 2023-09-13, 10:05~10:39 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2023-09-13 10:05 (UTC+0) Resolved: 2023-09-13 10:39 (UTC+0) Issue Symptom & Risk: 1. Site-wide > Dashboard may not display successfully Note: This incident does not affect Nebula devices and their local network…
-
Nebula Cloud Service Incident resolved at 2023-08-08 00:50 (UTC+0)
Dear Nebula Users, Some of the Firewall VPN services may meet temporarily unavailable issues due to an outage incident. Symptoms and Risks of the Issue: The primary symptom of this incident is the non-functionality of the Nebula VPN service. You might have experienced difficulties in accessing and using our VPN service. We…
-
Nebula Cloud Service Incident 2023-08-04, 02:17-02:38 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2023-08-04 02:17 (UTC+0) Resolved: 2023-08-04 02:38(UTC+0) Issue Symptom & Risk: 1. Users are unable to access NCC. Note: This incident does not affect Nebula devices and their local network services if there is no…
-
Nebula Cloud Service Incident 2023-07-18, 09:17~11:46 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2023-07-18 09:17 (UTC+0) Resolved: 2023-07-18 11:46 (UTC+0) Issue Symptom & Risk: 1. NCC web pages are unable to load information 2. NCC is unable to provision or update network settings to Nebula devices. 3. NSG…
-
Nebula Cloud Service Incident 2023-07-10
Dear Nebula Users, Some of the Firewall VPN service may meet temporarily unavailable issue due to an outage incident. Symptoms and Risks of the Issue: The primary symptom of this incident is the non-functionality of the Nebula VPN service. You might have experienced difficulties in accessing and using our VPN service. We…
-
Nebula Cloud Service Incident 2023-06-28, 01:19-02:33 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2023-06-28 01:19 (UTC+0) Resolved: 2023-06-28 02:33 (UTC+0) Issue Symptom & Risk: 1. Firewall monitoring information might not be displayed. 2. Nebula Control Center cannot push configuration to Firewall devices.…
-
Nebula Cloud Service Incident 2023-05-29, 01:00-01:37 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2023-05-29 01:00 (UTC+0) Resolved: 2023-05-29 01:37 (UTC+0) Issue Symptom & Risk: 1. Nebula Control Center pages (SCR monitor) are unable to load successfully. Note: This incident does not affect Nebula devices and…
-
Nebula Cloud Service Incident 2023-05-25, 01:08 - 01:27 (UTC+0)
Dear Nebula Users, The system had some issue due to an incident. Issue Started from: 2023-05-25 01:08 (UTC+0) Resolved: 2023-05-25 01:27 (UTC+0) Issue Symptom & Risk: 1. Nebula Control Center pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network services if there…
-
Nebula Cloud Service Incident 2023-04-17, 00:30 - 18:07 (UTC+0)
Dear Nebula Users, The system had some issue due to an incident. Issue Started from: 2023-04-17 00:30 (UTC+0) Resolved: 2023-04-17 18:07 (UTC+0) Issue Symptom & Risk: 1. NCC may not detect IP changes for Remote AP and VPN. Note: This incident does not affect Nebula devices and their local network services if there is no…
-
Nebula Cloud Service Incident 2023-03-29, 09:36 - 11:08 (UTC+0)
Dear Nebula Users, The system had some issue due to an incident. Issue Started from: 2023-03-29 09:36 (UTC+0) Resolved: 2023-03-29 11:08 (UTC+0) Issue Symptom & Risk: 1. NCC is unable to provision or update network settings to Nebula devices. Note: This incident does not affect Nebula devices and their local network…
-
Nebula Cloud Service Incident 2023-02-15, 07:05 - 08:46 (UTC+0)
Dear Nebula Users, The system had some issue due to an incident. Issue Started from: 2023-02-15 07:05 (UTC+0) Resolved:2023-02-15 08:46 (UTC+0) Issue Symptom & Risk:1. The Firewall Security Policy page is unable to load successfully. Note: This incident does not affect Nebula devices and their local network services. If…
-
Nebula Cloud Service Incident 2023-01-05, 02:40 - 04:08 (UTC+0)
Dear Nebula Users, The system had some issue due to an incident. Issue Started from: 2023-01-05 02:40 (UTC+0) Resolved:2023-01-05 04:08 (UTC+0) Issue Symptom & Risk:1. Applying configuration from Nebula to devices is delayed. Note: This incident does not affect Nebula devices and their local network services. If you…
-
Nebula Cloud Service Incident 2022-11-28 12:42 -11-29 11:15 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-11-28 12:42 (UTC+0) Resolved:2022-11-29 11:15 (UTC+0) Issue Symptom & Risk:1. Sometimes USG Flex/ ATP firewall site monitor information cannot be displayed. 2. Site-wide > Dashboard may not display…
-
Nebula Cloud Service Incident 2022-11-29 16:20-16:57 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-11-29 16:20 (UTC+0) Resolved:2022-11-29 16:57 (UTC+0) Issue Symptom & Risk:1. Some NCC web pages are unable to load information.2. Some monitoring information will be slow on NCC. Note: This outage incident…
-
Nebula Cloud Service Incident - 2022-11-15 06:49 - 07:12 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-11-15 06:49 (UTC+0) Issue Symptom & Risk:1. FLEXseries devices will be abnormal and unable to operate Note: This outage incident does not affect Nebula devices and their local network services. If you observed…
-
Nebula Cloud Service Incident - 2022-11-02 12:35 - 13:08 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-11-02 12:35 (UTC+0) Issue Symptom & Risk:1. Some devices are offline and unable to reach NCC servers successfully. Note: This outage incident does not affect Nebula devices and their local network services. If…
-
Nebula Cloud Service Incident 2022-10-09 13:39 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-10-09 13:39 (UTC+0) Issue Symptom & Risk: 1. Some devices are offline and unable to reach NCC servers successfully. 2. Monitoring device information will be abnormal on NCC. Resolved: 2022-10-09 16:13 (UTC+0)…
-
Nebula Affiliate Services maintenance - 2022-10-09 06:00 - 09:00 (UTC+0)
Dear Nebula Users, The system will be temporarily unable to purchase a Zyxel license. Reason: Infrastructure upgrade of Zyxel E-commerce Platforms. Started from: 2022-10-09 06:00 AM (UTC+0) Completed: 2022-10-09 09:00 AM (UTC+0) Affected scope & Risk:* License purchases in Nebula Control Center (NCC) as well as Zyxel…