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Nebula Cloud Service maintenance - 2022-04-11 01:00 (UTC+0)
Dear Nebula Users, The system will temporarily unavailable due to the maintenance. Started from: 2022-04-11 01:00 AM (UTC+0) Completed: 2022-04-11 03:00 AM (UTC+0) Affected scope & Risk: * All users will be force logout from Nebula Control Center and inaccessible during the progress. Note: This maintenance event does not…
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Nebula Cloud Service Incident - 2022-03-25 10:43 - 11:16 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-03-25 10:43 (UTC+0) Resolved:2022-03-25 11:16 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Nebula pages cannot normally display or even timeout. Note: This outage incident does not affect Nebula…
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Nebula Cloud Service Incident - 2022-03-16 03:25 - 03:52 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-03-16 03:25 (UTC+0) Resolved:2022-03-16 03:52 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Remote Access in Live tools on Nebula CC is temporary not available. Note: This outage incident does not…
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Nebula Cloud Service Incident - 2022-02-17 17:24 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-02-17 17:24 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. GUI cannot display correctly. Note: This outage incident does not affect Nebula devices and their local network servicesIf you observed…
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Nebula Cloud Service Incident - 2022-01-28 08:42 - 09:00 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-01-28 08:42 (UTC+0) Resolved:2022-01-28 09:00 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Nebula pages cannot normally display. 2. NCC is unable to provision or update network settings to Nebula…
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Nebula Cloud Service Incident - 2022-01-12 04:13 - 05:17 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-01-12 04:13 (UTC+0) Resolved:2022-01-12 05:17 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. New Nebula devices registered for the first time will fail to online on Nebula due to certificate…
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Nebula Cloud Service Incident - 2022-01-10 13:40 - 14:50 UTC+0
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-01-10 13:40 (UTC+0) Resolved:2022-01-10 14:50 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Nebula pages cannot normally display. Note: This outage incident does not affect Nebula devices and…
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Nebula Cloud Service maintenance - 2022-01-10 01:00 (UTC+0)
Dear Nebula Users, The system will temporarily unavailable due to the maintenance. Started from: 2022-01-10 01:00 AM (UTC+0) Completed: 2022-01-10 03:00 AM (UTC+0) 2022-01-10 03:45 AM (UTC+0) Affected scope & Risk: * All users will be force logout from Nebula Control Center and inaccessible during the progress. Note: This…
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Nebula Cloud Service Incident - 2021-12-23 00:00 - 00:45 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2021-12-23 00:00 (UTC+0) Resolved:2021-12-23 00:45 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully.2. Monitoring information will be…
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Nebula Cloud Service Incident - 2021-12-21 11:48 - 12:35 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2021-12-21 11:48 (UTC+0) Resolved: 2021-12-21 12:35 (UTC+0) Issue Symptom & Risk: NCC is unable to polling the log from USG Flex/ATP/USG 20 VPN Note: This outage incident does not affect Nebula devices and their…
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Nebula Cloud Service Incident - 2021-12-17 01:36 - 02:40 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2021-12-17 01:36 (UTC+0) Resolved: 2021-12-17 02:40 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully. 2. Monitoring information will…
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Nebula Cloud Service Incident - 2021-12-04 16:13 - 16:36 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2021-12-04 16:13 (UTC+0) Resolved: 2021-12-04 16:36 (UTC+0) Issue Symptom & Risk: Some users have experienced GW/SW/AP are offline and unable to reach NCC servers successfully. Note: This outage incident does not…
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Nebula Cloud Service Incident - 2021-10-19 02:48 - 03:13 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2021-10-19 02:48 (UTC+0) Resolved: 2021-10-19 03:13 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. NCC is unable to provision or update network settings to Nebula devices. 2. Some devices are offline…
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Nebula Cloud Service Incident - 2021-10-17 21:54 - 23:00 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2021-10-17 21:54 (UTC+0) Resolved: 2021-10-17 23:00 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. NCC is unable to provision or update network settings to Nebula devices. 2. Some devices are offline…
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Nebula Cloud Service Incident - 2021-10-03 14:10 - 2021-10-04 02:12 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2021-10-03 14:10 (UTC+0) Resolved: 2021-10-04 02:12 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. NCC is unable to provision or update network settings to Nebula devices. 2. Some devices are offline…
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Nebula Status and Incidents Instruction
Whenever you encounter a situation in which you experience a service interruption and you cannot access Nebula Control Center(NCC) at all: 1. Check if a post has been published in this category:* Post will include the date and time (UTC+0) in its subject. * If a post exists meaning Zyxel HQ is already working on solving…