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NWA50AX Web UI
Hi, I've just bought and connected an NWA50AX using a network cable to my EX3301-T0 to extend wifi to other parts of my house. The configuration options in the web UI for the NWA50AX is limited to "Ip Settings" and "VLAN" and I can find anywhere to configure SSID for the wifi. For this I need to have an account at Nebula…
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Change WAN ip on NCC-connected USG Flex
Hi I just shipped an USG FLEX to an office on another continent :-) I have set it up for DHCP on WAN, but the local ISP only uses manual static IP. We have tried to guide the local admin to the web gui, but he's just told that it's connected to NCC. I see two option: Guide him to change the WAN if ip using CLI or remoce…
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User analysis of the websites visited
Hello, We have used some AP's in the building and activated the login via Cloud Auth. Now we want to track which user visits which websites. I didn't find a menu item for this in the portal. Does this require additional hardware or do we simply lack a license?
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How to reset Security Service settings.
On trail-version I was able to tryout Security services for wifi. with my 2 x WAC6303D-S and 2 x NWA1123-ACv2 this worked then, but if I want to pay for license then I need to upgrade my access points, and that does not make any sense. so how can I reset Security settings on Nebula cloud management page ? i recently bought…
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Multiple sites, same SSID
Hello, In a company, we have several sites. These sites are separated on Nebula. Is it possible to have the same SSID everywhere? In order to avoid a connection each time the employee changes site. Is there a feature for this on Nebula? Best regards Damien
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Static IP and MAC address - reservation not working properly
Hello I used to tell the firewall to reserve some IPs linked to MAC addresses of the machines that had to use only that IP. I got that using Site-wide > Configure > Firewall > Interface and there I used to write IP addresses and MAC addresses. Today I did the same: I was installing a USG200 in a Company XY and there I used…
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Cannot move the widget "Site network status at a glance"
Hello, finding a new widget named as in the object is interesting but if I try to add it to an existing Company the Zyxel Nebula dashboard places it at bottom line. I tried to move it to another position but it seems stuck down there. Is there any help?
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restrict device by mac address only to a certain switch
Hello I have 4 switches managed in Nebula CC. 3 of them are connected to a main switch. This main switch also is connected to a router and internet. How can I restrict one POE device (camera) to only one switch (one of the 3 above) ? If by mistake I connect this POE device to any of the other 3 switches, I need the system…
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Topology ghost
Hello, I'm using the new Nebula version but I have a problem with a Company i added. Looking into Topology I see a ghost device that i cannot find in Clients section. It seems strange to me. Is there a way to check it and/or remove it? Thanks in advance
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SNMP NEBULA
Hello, I would like to know how to configure the monitoring of the nebula antennas in zabbix. I already enabled snmp in nebula, but how should I proceed now, and what information do I put in the device field in zabbix, or which ip do I point to?
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Connection of MacBook with 5ghz SSID fails
Hello, My MacBook randomly loses the connection with the 5ghz SSID when I come into the office. When I to connect to the 2,4ghz SSID it works normally. I need to reset both AP's to make a connection again with the 5ghz SSID. I have the latest MacBook OS; MacOS ventura 13.3 The AP's are NWA50AX (2x) with firmware…
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Issues with using ZTP with the new Dashboard
I have configured dozens of Flex 200’s with the Nebula and now since the new dashboard update, I can no longer do that. Here are my steps I take a brand-new Firewall out of the box, Connect Wan port to a DHCP source and connect my laptop to the LAN port. I can browse, DHCP from firewall works fine. No issues. I now want…
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Delete my accounts and all associated data
Hi Support, Please also delete my accounts and all associated data, as I don't use ZyXEL anymore. Kind regards
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POE Access Point (AP) powers on but no uplink on cable
We have FTTP here now courtesy of Giganet. Fast and so far reliable which is great. Got the Zyxel networking up on Sunday and all was ok. However at around 1am last night the AP in the Garage started playing silly buggers as you can see. When I look at the lights on the switch the link light briefly comes up and then goes…
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NR7101 adaption to nebula don't work
Hi, I have 7 NR7101 mobile routers and 6 adopted seamlessly 1 i have bought 2 months earlier and i cant get that one adopted when i trie ta add the mac with the serial. there is no nebula sticker on it. rgds mennens
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GS1350-26HP EEE 802.3bt POE mode on Nebula.
Hi, We have a GS1350-26HP managed by Nebula. When we try to select de POE mode for a specified port in config, we cant select the 802.3bt (This option is not on the list). ¿It,s a Nebula limitaion or misconfig? Is important for us because we are connecting WAX650S Aps and need full power.
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How to use firmware updates
Hi folks! I have a Zyxel Nebula NR5101 with a factory firmware V1.00 (ACCG.3)co I am new here and do not understand your coding... I see on the downloads page there are the following: 1.15(ACCG.1)C0 Nov 04 20221.15(ACCG.0)C0 Aug 00 2022 Can someone explain the (ACCCG.1) and (ACCCG.0) for the two updates? Is it something to…
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NR7101 Nebula to inside Wifi and LAN
Hello, I have now a NR7101 Nebula outdoor and like to have indoor Wifi and LAN/switch. Now i don’t kno what to buy. Can i use a…. USG FLEX 100W as access point (with a cable from NR7101 Nebula outdoor) > and work from there with Wireless LAN (no cable, but use as range extender) Or…. Do i need a Switch > Wireless LAN (with…
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NWA90AX connection issues with second and third SSID
I'm having a problem with my NWA90AX that is driving me nuts. I've created three SSIDs for my retail store. SSID-1 works just fine. SSID-2 & SSID-3 have several connection problems. 1 - They frequently won't allow login with shared key, but will allow login if no shared key required. SSID-1 is unaffected and I can log in…
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What would cause a local URL to be redirected to the NSG100 Firewall.
I have a customer that when they type in a local URL they get redirected to the NSG100 firewall. I personally have had this problem, but I would complete a /release, /flushdns and /renew from the command prompt. Unfortunately this is not recommended for my customer as their server has a static ip address. Your…
