-
What is Zyxel Circle?
Zyxel Circle is a simpler way for our partners to do business on a single management platform. It has been designed to help simplify our subscriptions services and management, by bringing them together. For more information, you can click the URL below: https://www.zyxel.com/global/en/e-commerce-platforms
-
How to active the license in Marketplace
The license will active automatically when you complete the order through Marketplace. But the Nebula Pack licenses and SecuExtender are the exception. To active the Nebula Pack license, we have a post for your reference. For the SecuExtender, you can click here for more information.
-
How to Renew SecuExtender License
How to Renew the SecuExtender, Zero Trust IPSec VPN Client Subscription Service? To renew your SecuExtender license, follow these steps: * Purchase the new license from the Zyxel Marketplace or Circle. * After completing the order, you will receive a license key via email. * Ensure to enter the received license key on your…
-
Why are 1-Year SecuExtender Licenses Unavailable?
Question: I bought 1-year SecuExtender VPN client licenses before, but now I can only find 3-year licenses. How can I get 1-year licenses? Answer: As of May 2024, Zyxel has stopped offering 1-year licenses for the SecuExtender VPN client. Unfortunately, only 3-year licenses are now available for purchase. If you require a…
-
How can I update the buyer information on my invoice?
At the time of this writing, to update buyer information on your invoice, please contact us with your invoice ID and the updated details.
-
How to create ticket through Circle?
If you encounter a problem with the licenses, orders, and payment, follow the path below to create a ticket to reach Zyxel Support's help! Step 1: Navigate to the "Help" button at the upper right corner, and choose "Contact US" Step 2: Choose "Report Problem" Step 3: Please select the problem category, and share the…
-
How to create ticket through Marketplace?
If you encounter a problem with the licenses, orders, and payment, follow the path below to create a ticket to reach Zyxel Support's help! Step 1: Navigate to the "Help" button at the upper right corner, and choose "Contact Us" Step 2: Please fill in the order ID share you're questions and the screenshot(nice to have) with…
-
What Should I Do If I Did Not Receive the License After Completing the Payment?
After purchasing a Zyxel license, the key should be delivered to your device or email immediately. Payments made through S.E.P.A. or wire transfer may take longer, typically three to five business days. Steps for Different Payment Methods Immediate Payment Confirmation: If you paid using an immediate method, you should…
-
How to enable access L3 license on Nebula switch?
This discussion has been moved.
-
How to register the devices in myZyxel.com
The myZyxel.com is available for the device registration (except USG FLEX H series firewall).To register device in the myZyxel.com, you can follow the steps below: Navigate to MZC (https://portal.myzyxel.com/), select the "Device Registration" tab Enter the MAC address and Serial Number of the device, then click "Submit"…
-
What is End-of-Life, and how can customers manage EOL transitions?
End-of-Life (EOL) refers to the stage in the lifecycle of a Zyxel product when it is no longer being produced or actively supported by Zyxel. To ensure our customers can manage EOL transitions effectively, we provide detailed EOL notifications and migration recommendations through our official channels. Customers can…
-
Is it possible to transfer the ATP100's GSP license to another device?
Bundle GSP license: The bundled GSP license is non-transferable to other devices, with the exception of cases involving Return Merchandise Authorization (RMA) and High Availability (HA) Pro scenarios. Add-on GSP license: Licenses used by firewalls are model specific. An add-on GSP license you purchased for the ATP can be…
-
How to update/ change payment information for the Auto Renew subscription?
If you're looking for to update/ change the payment information for the Auto Renew subscription, this post will show you how to do it! 1. After login to the Marketplace, Navigate to "My Plan" 2. Choose the subscription you want to change 3. Click "Edit" 4. Click "Manage" and choose "Update payment method." 5. Click "Add…
-
Insights into account service operations
The account service includes MSP pack license that requires license assigned to the actual Nebula account. With an active license, these services are unlocked for any Nebula organization owned by this Nebula account. For example, the Nebula account of “Bob” has created two organizations, Org-A and Org-B. This establishes…
-
Understanding about Security service operation
Security services are defined by a service that requires individual devices has the active license. These security services include the Security pack, Secure Wi-Fi, and the AP’s Connect & Protect license. These services are unlocked for each individual device. For example, at the beginning, we see that a Firewall with a…
-
Understanding about Organization service operation
In the Nebula control center, an organization-wide service is defined by a service that requires all devices in the Nebula organization should have this license type active. This organization-wide service includes the Nebula Plus Pack and Nebula Professional Pack. The graph represents the status of the organization in the…
-
Is it possible to purchase a Cloud Email Security license currently?
At the time of this writing, the Cloud Email Security license has been discontinued and is scheduled to reach its End of Life (EOL). EOL link: End of life | Zyxel If the primary concern is addressing spam and phishing emails, we recommend exploring our USG FLEX and ATP series firewalls, both available with an optional…
-
Can I have a discount to renew license from Marketplace?
The price on the Marketplace is the official retail price. and it could be different from the distributor's or reseller's price. To have a discount to renew the license, we suggest you follow Zyxel Community. We organize events from time to time in the Zyxel Community, and you're welcome to join the event to win the coupon…
-
Moved: Available license for the ATP series firewall
This discussion has been moved.
-
What is 3-in-1 Security Pack?
The 3-in-1 Security Pack is the security service for the USG series firewall(except USG20-VPN and USG20W-VPN). The 3-in-1 Security Pack includes Content Filtering, Anti-Virus Bitdefender Signature and SecuReporter.