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Marketplace AI is available now!
We're happy to announce the Marketplace AI is available on the Marketplace now! The Marketplace AI can answer questions about the Marketplace. To use the Marketplace AI, you can follow the steps below: Log in to the Zyxel Marketplace, and click the icon at the lower right Click "Marketplace Support" Choose "Ask AI" Then…
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How to change email in myZyxel portal?
To change the email, you can follow the steps below: Log in to myZyxel.com Click the icon on the upper right Click "Manage account" Click "Edit Profile" Change your email address, please be aware the new account must not be registered to Zyxel before. Click save Then click "Change" You'll received the verification mail To…
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Why do I need the license for my device?
Zyxel offers a range of licenses to bolster your network security and streamline management. These licenses provide access to various security services and management tools, making handling your network or device more manageable and efficient. Keeping your device equipped with the appropriate Zyxel license can…
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Why my Nebula Plus/Pro pack license can't activate?
Many reasons could cause the Nebula Plus/Pro pack not to activate. For the detail information, we have a forum post for your reference:
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What kind of license can I purchase from Marketplace?
The Marketplace provides the most of licenses for our customers, except can only be available for the on-cloud services. Like Nebula Plus, Pro pack license, and NSS License. If you need the Nebula Plus, Pro pack license, and NSS License, you can purchase it from the Nebula Portal or Circle.
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What can I do if I have problem about NSS License activated?
If you have questions about NSS License, we suggest you can check this post: Or you can raised your question to the chatBot on the Nebual Portal.
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How to transfer device owner?
If you want to transfer the device owner, we have two methods for it: On- Premises device: The device is on-premises and not on-cloud, you can follow the steps in this post: On-Cloud mode: When the device is on-cloud, we suggest you can transfer the device owner through the Nebula App on your mobile device, here's the post:
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What's the difference between Nebula Plus and Pro pack license?
The Nebula provides the same free service as the Base pack, and if you need further functions to help you manage your devices through Nebula, you can consider purchasing the Plus or Pro pack license. The difference between three packs, please follow our web site for the latest information: If you need the Nebula licenses,…
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Moved: How to check the price for the license renew?
This discussion has been moved.
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What is license Grace Period?
If a license is expired, you will have a 15-day Grace Period. During the Grace Period, you can still enjoy the full function of the device. And you have time to renew your license to secure the network security.
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How to register a license in myZyxel.com and link to a device?
To register the license in myZyxel.com and link to the device, you can follow the steps below: Enter the license key, and click "Submit" Navigate to "Service Management" > "Unlinked License" and choose the license then click "Link" Once you click "Link", you'll see the pop-up window to choose the device. Please select the…
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Can I have multiple years of license through Auto-Renew on the one device?
The Auto-Renew supports one year license on the same device at a time. And the license will renew automatically when the previous license is finished. If you make the double order, please contact with us with your order ID for the further assistance.
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Why I failed to refund VAT?
After the order is complete, you can reach us for a VAT refund, but there are two limitations need to be aware of: The Order must be created in a month: If the invoice was completed over a month, the tax was paid to the local authority. We suggest you reach local authority for assistance. The location: The location where…
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Which payment methods does Marketplace accept?
We accept many payment methods, includes but not limited: Credit Card, PayPal, Wire Transfer, SEPA, and AmazonPay. The payment methods could be different, it depends on your location. For the latest information, you can check it when you at checkout page.
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Moved: Does the UTM Security Pack and Gold Security Pack are the same license?
This discussion has been moved.
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Which license is available for the USG FLEX series firewall?
The USG FLEX series firewall is available for the: Gold Security Pack UTM Security Pack Hospitality Pack (On-premises only, and for USG FLEX 200/500/700 only) Nebula Plus, Pro Pack (On-cloud only) Secure WiFi
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Why I can't link UTM Security Pack to ATP firewall?
The ATP series firewall only enables the Gold Security Pack(GSP). UTM Security Pack and single security service are unavailable for the ATP series firewall.
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How to purchase license for the Switch?
The Routing License and Access L3 License can be purchased via local reseller, distributor, or Zyxel Marketplace. For Zyxel Marketplace, please refer the steps in below to purchase: Login to the Marketplace Navigate to the "Software License" Scroll down to the switch part and click the needed switch license. Choose the…
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What's the feature for the Access L3 License?
Available Series: XS1930, XMG1930 Licensed Services: •Multilevel CLI • CLI (Cisco-like) • Expanding Network Capacity ■ IEEE 802.1Q Static VLAN ■ IPv4 Address table ■ MAC table ■ IPv4/IPv6 Static route ■ ACL • Networked AV Mode • Protocol-Based VLAN • IP subnet-based VLAN • MAC-based VLAN • VLAN isolation • IEEE 802.1AD…
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Routing License for Switch
Zyxel provides two routing licenses for the specific Switch series: Basic Routing License Available Series: XS3800 Licensed Services: RIPv1, RIPv2 OSPFv2 DVMRP IGMP L3 Loopback interface Advanced Routing License Available Series: XGS4600 Series Licensed Services: RIPng (IPv6) OSPFv3 (IPv6)