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How to create ticket through Marketplace?
If you encounter a problem with the licenses, orders, and payment, follow the path below to create a ticket to reach Zyxel Support's help! Step 1: Navigate to the "Help" button at the upper right corner, and choose "Contact Us" Step 2: Please fill in the order ID share you're questions and the screenshot(nice to have) with…
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What Should I Do If I Did Not Receive the License After Completing the Payment?
After purchasing a Zyxel license, the key should be delivered to your device or email immediately. Payments made through S.E.P.A. or wire transfer may take longer, typically three to five business days. Steps for Different Payment Methods Immediate Payment Confirmation: If you paid using an immediate method, you should…
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How to enable access L3 license on Nebula switch?
This discussion has been moved.
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How to register the devices in myZyxel.com
The myZyxel.com is available for the device registration (except USG FLEX H series firewall).To register device in the myZyxel.com, you can follow the steps below: Navigate to MZC (https://portal.myzyxel.com/), select the "Device Registration" tab Enter the MAC address and Serial Number of the device, then click "Submit"…
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What is End-of-Life, and how can customers manage EOL transitions?
End-of-Life (EOL) refers to the stage in the lifecycle of a Zyxel product when it is no longer being produced or actively supported by Zyxel. To ensure our customers can manage EOL transitions effectively, we provide detailed EOL notifications and migration recommendations through our official channels. Customers can…
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Is it possible to transfer the ATP100's GSP license to another device?
Bundle GSP license: The bundled GSP license is non-transferable to other devices, with the exception of cases involving Return Merchandise Authorization (RMA) and High Availability (HA) Pro scenarios. Add-on GSP license: Licenses used by firewalls are model specific. An add-on GSP license you purchased for the ATP can be…
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How to update/ change payment information for the Auto Renew subscription?
If you're looking for to update/ change the payment information for the Auto Renew subscription, this post will show you how to do it! 1. After login to the Marketplace, Navigate to "My Plan" 2. Choose the subscription you want to change 3. Click "Edit" 4. Click "Manage" and choose "Update payment method." 5. Click "Add…
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Insights into account service operations
The account service includes MSP pack license that requires license assigned to the actual Nebula account. With an active license, these services are unlocked for any Nebula organization owned by this Nebula account. For example, the Nebula account of “Bob” has created two organizations, Org-A and Org-B. This establishes…
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Understanding about Security service operation
Security services are defined by a service that requires individual devices has the active license. These security services include the Security pack, Secure Wi-Fi, and the AP’s Connect & Protect license. These services are unlocked for each individual device. For example, at the beginning, we see that a Firewall with a…
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Understanding about Organization service operation
In the Nebula control center, an organization-wide service is defined by a service that requires all devices in the Nebula organization should have this license type active. This organization-wide service includes the Nebula Plus Pack and Nebula Professional Pack. The graph represents the status of the organization in the…
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Is it possible to purchase a Cloud Email Security license currently?
At the time of this writing, the Cloud Email Security license has been discontinued and is scheduled to reach its End of Life (EOL). EOL link: End of life | Zyxel If the primary concern is addressing spam and phishing emails, we recommend exploring our USG FLEX and ATP series firewalls, both available with an optional…
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Can I have a discount to renew license from Marketplace?
The price on the Marketplace is the official retail price. and it could be different from the distributor's or reseller's price. To have a discount to renew the license, we suggest you follow Zyxel Community. We organize events from time to time in the Zyxel Community, and you're welcome to join the event to win the coupon…
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Moved: Available license for the ATP series firewall
This discussion has been moved.
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What is 3-in-1 Security Pack?
The 3-in-1 Security Pack is the security service for the USG series firewall(except USG20-VPN and USG20W-VPN). The 3-in-1 Security Pack includes Content Filtering, Anti-Virus Bitdefender Signature and SecuReporter.
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Marketplace AI is available now!
We're happy to announce the Marketplace AI is available on the Marketplace now! The Marketplace AI can answer questions about the Marketplace. To use the Marketplace AI, you can follow the steps below: Log in to the Zyxel Marketplace, and click the icon at the lower right Click "Marketplace Support" Choose "Ask AI" Then…
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How to change email in myZyxel portal?
To change the email, you can follow the steps below: Log in to myZyxel.com Click the icon on the upper right Click "Manage account" Click "Edit Profile" Change your email address, please be aware the new account must not be registered to Zyxel before. Click save Then click "Change" You'll received the verification mail To…
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Why do I need the license for my device?
Zyxel offers a range of licenses to bolster your network security and streamline management. These licenses provide access to various security services and management tools, making handling your network or device more manageable and efficient. Keeping your device equipped with the appropriate Zyxel license can…
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Why my Nebula Plus/Pro pack license can't activate?
Many reasons could cause the Nebula Plus/Pro pack not to activate. For the detail information, we have a forum post for your reference: https://community.zyxel.com/en/discussion/19959/what-should-i-do-if-my-nebula-nr7101-s-nebula-pro-license-can-t-active
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What kind of license can I purchase from Marketplace?
The Marketplace provides the most of licenses for our customers, except can only be available for the on-cloud services. Like Nebula Plus, Pro pack license, and NSS License. If you need the Nebula Plus, Pro pack license, and NSS License, you can purchase it from the Nebula Portal(Recommended), Marketplace or Circle.
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What can I do if I have problem about NSS License activated?
If you have questions about NSS License, we suggest you can check this post: https://community.zyxel.com/en/discussion/18729/why-i-cant-use-the-nss-license-after-the-purchase Or you can raised your question to the chatBot on the Nebual Portal.