NBG6515 - 'Obtaining ip address loop'

After upgrading the firmware to the version V1.00(AAXS.7)C0, with most of my devices, I cannot connect anymore using the DHCP, I've to set the IP address manually.

It happens on Linux and Android with a recent kernel, so far older versions of Linux and Android are still working correctly.

The router config looks good to my eyes.
Before to try to downgrade the firmware to the previous version(s), I'd like to know if it's a known issue and if I can do anything to debug and fix the problem.


All Replies

  • PeterUK
    PeterUK Posts: 878  Guru Member
    Maybe try a reset?
  • workinto
    workinto Posts: 39  Freshman Member
    I use Galaxy note 10 +, the mobile can get IP and work correctly.
    Have you tried to reset device?
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 407  Zyxel Employee
    Hi @antenore,

    Could you provide which model of the Linux /android base device meet the issue?
    You can try to capture the packet and see if there is any DHCP packet related to your device.
Sign In to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click on this button!