How do I "Activate" Nebula Pro Pack?

jesse_it

I've purchased a Nebula Pro Pack license, and assigned it to my Organization (Org Wide -> License and Inventory).  I can assign this license to a device - is that how I enable Pro Pack to unlock the additional features?  When I did this earlier, Nebula still had the top notice that I was using the Base Pack.

Zyxel_Adam

Hi @jesse_it

Welcome to Zyxel Community.

Kindly inform you that all Nebula devices in your organization should have Pro license.
Once the condition is fulfilled, there is an "Upgrade now" button appears on License & Inventory > Overview page


Click it to upgrade your organization.

If there is no "Upgrade now" on Overview page, you may help us to enable Zyxel support at HELP > Support request page on NCC web portal and provide your organization name then we will have privilege to your organization and check the issue.

The way to enable Zyxel support


Feel free to let me know if there is any concern.

Zyxel_Adam

@jesse_it

The pleasure is mine.
Feel free to let us know if there is any concern regarding Nebula License.

jesse_it

Thank you, @Zyxel_Adam - I didn't realize each device required Pro Pack to be compliant.