Multy U tri-band AC2100 wlan disappearance

Reko Posts: 2
edited August 2021 in Multy WiFi System
I have the Multy U tri-band AC2100 system set up and working. Occasionally (1-2 times per week) wlan disappears suddenly. The main Multy goes white and neither the main wifi nor guest wifi are not to be found on any device. The only way to restore the wireless network is to shut down the main multy and boot it up again.

This issue is very inconvenient I hope to figure out how to increase the reliability of the system.

What might cause this and any suggestions what to try? 

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,052  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @Reko

    Could you send us the feedback on the Multy APP?

    Please record a video of the symptom the main Multy goes white and share us the video.

    Is the Led light flashing white or it is solid white?

    When does the symptom happen?

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