Multiple WiFi detected

wtfisthis

I recently got a Zyxel X AC3000.

While trying to set it up I get the error message "Multiple WiFi detected" after logging into the WiFi network with the copy&pasted password. I also already tried resetting my network configuration without success. I can just tell my _all_ my neighbors to disable their wifi while I set up mine. There are 2 forum posts about this already, but none really give an answer on how to fix the problem.

wtfisthis

I already called your customer service and was able to resolve the problem.

It was most likely caused because it was set up once before and it was the first device I connected.

If anyone else has this problem:

- Uninstall the app from your phone

- Disconnect your LAN cable from the Multy X

- Get something long and thin (like the pokey-thing you get to open your smart phones SIM card slot)

- jam it in the hole for the reset button (please dont actually jam it in there, just press the button :P ) and hold the button pressed for ~5 secs.

After this the Multy X should start blinking red for a while before it starts blinking white.

Plug your LAN cable back in, download the app and go through the setup again.

I don't know if every step really is necessary, but this did finally work for me.

Zyxel_Jerry

Hi @wtfisthis

Could you help to provide us the wifi analyzer result in your environment?

Please send us the feedback on the Multy APP.

wtfisthis

I already called your customer service and was able to resolve the problem.

It was most likely caused because it was set up once before and it was the first device I connected.

If anyone else has this problem:

- Uninstall the app from your phone

- Disconnect your LAN cable from the Multy X

- Get something long and thin (like the pokey-thing you get to open your smart phones SIM card slot)

- jam it in the hole for the reset button (please dont actually jam it in there, just press the button :P ) and hold the button pressed for ~5 secs.

After this the Multy X should start blinking red for a while before it starts blinking white.

Plug your LAN cable back in, download the app and go through the setup again.

I don't know if every step really is necessary, but this did finally work for me.