Nebula Device status On but cannot reboot and SDWAN lost connection

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Cyber_IT
Cyber_IT Posts: 20  Freshman Member
First Anniversary 10 Comments Friend Collector
Dear Sir / Madam,

I have one Nebula Device status On but cannot reboot and SDWAN lost connection, yesterday connection is normal, please advise me. Thank you.



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  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,376  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Cyber_IT
    We'd like to know what's your GROUP/ORG names and can you take a screenshot about this message then share with us in private message?
    Moreover, to check further regarding to this symptom, we need your help to authorize our support account in "GROUP" --> "Configuration" --> "Administrators"

    The accounts need your help to be added are:
    CSO_Security@zyxel.com.tw
    sdwan-its@zyxel.com.tw

    And also please let us know which version is working on your VPN100. 

    Share yours now! https://bit.ly/4aO0BMF

    Stanley

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