Nebula Device status On but cannot reboot and SDWAN lost connection

Cyber_IT · September 2021

Dear Sir / Madam,

I have one Nebula Device status On but cannot reboot and SDWAN lost connection, yesterday connection is normal, please advise me. Thank you.

Image: https://us.v-cdn.net/6029482/uploads/editor/xb/cks12dqdar78.png

Image: https://us.v-cdn.net/6029482/uploads/editor/k1/wwukcvo08job.png

Zyxel_Stanley · September 2021

Hi @Cyber_IT
We'd like to know what's your GROUP/ORG names and can you take a screenshot about this message then share with us in private message?
Moreover, to check further regarding to this symptom, we need your help to authorize our support account in "GROUP" --> "Configuration" --> "Administrators"

Image: https://us.v-cdn.net/6029482/uploads/editor/cl/net5oe4ig97p.png

The accounts need your help to be added are:

CSO_Security@zyxel.com.tw
sdwan-its@zyxel.com.tw

And also please let us know which version is working on your VPN100.

Nebula Device status On but cannot reboot and SDWAN lost connection

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