Nebula not recognizing Pro Pack

Options
ShawnD
ShawnD Posts: 3 image  Freshman Member
Second Anniversary
in Nebula
All the devices show Pro Pack but Nebula still sees the organization as Base.  How do you correct this?   

Accepted Solution

  • Zyxel_Jonas
    Zyxel_Jonas Posts: 313 image  Zyxel Employee
    25 Answers First Comment Friend Collector Fifth Anniversary
    Answer ✓
    Options
    Hi @ShawnD,

    Based on your scenario, if the organization once downgraded to base, you'll need to manually click the "Upgrade now" in the overview tab, as figure below.
    Reminder: Please be ensure that all devices have PRO licenses assigned.



    Hope it helps.
    Jonas,

All Replies

  • Zyxel_Jonas
    Zyxel_Jonas Posts: 313 image  Zyxel Employee
    25 Answers First Comment Friend Collector Fifth Anniversary
    Answer ✓
    Options
    Hi @ShawnD,

    Based on your scenario, if the organization once downgraded to base, you'll need to manually click the "Upgrade now" in the overview tab, as figure below.
    Reminder: Please be ensure that all devices have PRO licenses assigned.



    Hope it helps.
    Jonas,
  • ShawnD
    ShawnD Posts: 3 image  Freshman Member
    Second Anniversary
    Options
    That resolved the issue.  Thank you!

Categories

Nebula Tips & Tricks


    Read more

    Nebula Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）