Nebula not recognizing Pro Pack

ShawnD

All the devices show Pro Pack but Nebula still sees the organization as Base.  How do you correct this?   

Zyxel_Jonas

Hi @ShawnD,

Based on your scenario, if the organization once downgraded to base, you'll need to manually click the "Upgrade now" in the overview tab, as figure below.
Reminder: Please be ensure that all devices have PRO licenses assigned.



Hope it helps.

Zyxel_Jonas

Hi @ShawnD,

Based on your scenario, if the organization once downgraded to base, you'll need to manually click the "Upgrade now" in the overview tab, as figure below.
Reminder: Please be ensure that all devices have PRO licenses assigned.



Hope it helps.

ShawnD

That resolved the issue.  Thank you!