Nebula not recognizing Pro Pack

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ShawnD
ShawnD Posts: 3  Freshman Member
Second Anniversary
in Nebula
All the devices show Pro Pack but Nebula still sees the organization as Base.  How do you correct this?   

Accepted Solution

  • Zyxel_Jonas
    Zyxel_Jonas Posts: 313  Zyxel Employee
    25 Answers First Comment Friend Collector Fifth Anniversary
    Answer ✓
    Hi @ShawnD,

    Based on your scenario, if the organization once downgraded to base, you'll need to manually click the "Upgrade now" in the overview tab, as figure below.
    Reminder: Please be ensure that all devices have PRO licenses assigned.



    Hope it helps.
    Jonas,

All Replies

  • Zyxel_Jonas
    Zyxel_Jonas Posts: 313  Zyxel Employee
    25 Answers First Comment Friend Collector Fifth Anniversary
    Answer ✓
    Hi @ShawnD,

    Based on your scenario, if the organization once downgraded to base, you'll need to manually click the "Upgrade now" in the overview tab, as figure below.
    Reminder: Please be ensure that all devices have PRO licenses assigned.



    Hope it helps.
    Jonas,
  • ShawnD
    ShawnD Posts: 3  Freshman Member
    Second Anniversary
    That resolved the issue.  Thank you!

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