Move Devices between organisation - dont work

Stef085

Hi!

I manage two organisations, both are registred with my account.

When selecting the AP which should be moved to the other Organisation, i get a blank form within select Organisations.

Whats wrong?

The other bug is, even when i remove the AP from my Organisation, I cant register it on the new one, because system promts "AP is still registred in an other Organisation". 1123AC-HD doesn't have a QR Code to scan in Nebula APP on my mobile. Is it possible to generate the QR-Code?

Please help me, writing support to kick out the AP result in down-time which i want to avoid.

regards

Stefan

ivessm

Stefan. I ran into the same issue. I didn't have a QR Code on mine either. I had to call tech support and explain the problem to them. They freed up the device that allowed me to register it again.

Hope this helps.

-stew

Zyxel_Nathan

Dear Stefan,

Good day!
Regarding the first problem “get a blank form within select Organizations”, have you tried clearing browser cache, or using other browsers (Chrome/Firefox/Edge) or incognito mode to open the page but Organization still shows blank? If yes, could you help to take a screenshot to show the symptom?

For another issue, could you help to provide the name of your new and old Nebula Organization/Site for us to check? The name of Org./Site can be found on the top of Nebula webpage.
 

Then, please enable "Invite Zyxel support as administrator" in your new and old Nebula Organization/Site so that we can access and check the status.

Thank you.

Nathan

Stef085

I opened a support case in nebula.

Life_Alex

ivessm said:

Stefan. I ran into the same issue. I didn't have a QR Code on mine either. I had to call tech support and explain the problem to them. They freed up the device that allowed me to register it again.

Hope this helps.

-stew

Hey what number did you call ?

cant get my NSG100 to reregister too..

Life_Alex

Zyxel_Nathan said:

Dear Stefan,

Good day!
Regarding the first problem “get a blank form within select Organizations”, have you tried clearing browser cache, or using other browsers (Chrome/Firefox/Edge) or incognito mode to open the page but Organization still shows blank? If yes, could you help to take a screenshot to show the symptom?

For another issue, could you help to provide the name of your new and old Nebula Organization/Site for us to check? The name of Org./Site can be found on the top of Nebula webpage.
 

Then, please enable "Invite Zyxel support as administrator" in your new and old Nebula Organization/Site so that we can access and check the status.

Thank you.

Nathan

Zyxel_Nathan said:

Dear Stefan,

Good day!
Regarding the first problem “get a blank form within select Organizations”, have you tried clearing browser cache, or using other browsers (Chrome/Firefox/Edge) or incognito mode to open the page but Organization still shows blank? If yes, could you help to take a screenshot to show the symptom?

For another issue, could you help to provide the name of your new and old Nebula Organization/Site for us to check? The name of Org./Site can be found on the top of Nebula webpage.
 

Then, please enable "Invite Zyxel support as administrator" in your new and old Nebula Organization/Site so that we can access and check the status.

Thank you.

Nathan

Hey Nathan do you think you could help me out aswell ?

regarding reregistering product 

Regards

Alex

Zyxel_Adam

Hi @Life_Alex,

We could help you on this matter 

In order to prove the device is in your hand, could you please PM me your NSG's MAC address/Serial number and also provide me the invoice so that we will be able to help you to de-register your product from previous owner account.