Move Devices between organisation - dont work
Hi!
I manage two organisations, both are registred with my account.
When selecting the AP which should be moved to the other Organisation, i get a blank form within select Organisations.
Whats wrong?
The other bug is, even when i remove the AP from my Organisation, I cant register it on the new one, because system promts "AP is still registred in an other Organisation". 1123AC-HD doesn't have a QR Code to scan in Nebula APP on my mobile. Is it possible to generate the QR-Code?
The other bug is, even when i remove the AP from my Organisation, I cant register it on the new one, because system promts "AP is still registred in an other Organisation". 1123AC-HD doesn't have a QR Code to scan in Nebula APP on my mobile. Is it possible to generate the QR-Code?
Please help me, writing support to kick out the AP result in down-time which i want to avoid.
regards
Stefan
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All Replies
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Stefan. I ran into the same issue. I didn't have a QR Code on mine either. I had to call tech support and explain the problem to them. They freed up the device that allowed me to register it again.
Hope this helps.
-stew0 -
Dear Stefan,
Good day!
Regarding the first problem “get a blank form within select Organizations”, have you tried clearing browser cache, or using other browsers (Chrome/Firefox/Edge) or incognito mode to open the page but Organization still shows blank? If yes, could you help to take a screenshot to show the symptom?
For another issue, could you help to provide the name of your new and old Nebula Organization/Site for us to check? The name of Org./Site can be found on the top of Nebula webpage.
Then, please enable "Invite Zyxel support as administrator" in your new and old Nebula Organization/Site so that we can access and check the status.
Thank you.
Nathan
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I opened a support case in nebula.
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ivessm said:Stefan. I ran into the same issue. I didn't have a QR Code on mine either. I had to call tech support and explain the problem to them. They freed up the device that allowed me to register it again.
Hope this helps.
-stew
cant get my NSG100 to reregister too..
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Zyxel_Nathan said:Dear Stefan,
Good day!
Regarding the first problem “get a blank form within select Organizations”, have you tried clearing browser cache, or using other browsers (Chrome/Firefox/Edge) or incognito mode to open the page but Organization still shows blank? If yes, could you help to take a screenshot to show the symptom?
For another issue, could you help to provide the name of your new and old Nebula Organization/Site for us to check? The name of Org./Site can be found on the top of Nebula webpage.
Then, please enable "Invite Zyxel support as administrator" in your new and old Nebula Organization/Site so that we can access and check the status.
Thank you.
NathanZyxel_Nathan said:Dear Stefan,
Good day!
Regarding the first problem “get a blank form within select Organizations”, have you tried clearing browser cache, or using other browsers (Chrome/Firefox/Edge) or incognito mode to open the page but Organization still shows blank? If yes, could you help to take a screenshot to show the symptom?
For another issue, could you help to provide the name of your new and old Nebula Organization/Site for us to check? The name of Org./Site can be found on the top of Nebula webpage.
Then, please enable "Invite Zyxel support as administrator" in your new and old Nebula Organization/Site so that we can access and check the status.
Thank you.
Nathan
regarding reregistering product
Regards
Alex0 -
Hi @Life_Alex,
We could help you on this matter
In order to prove the device is in your hand, could you please PM me your NSG's MAC address/Serial number and also provide me the invoice so that we will be able to help you to de-register your product from previous owner account.Adam0
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