Move Devices between organisation - dont work

Stef085
Stef085 Posts: 7
edited November 2021 in Nebula
Hi!

I manage two organisations, both are registred with my account.
When selecting the AP which should be moved to the other Organisation, i get a blank form within select Organisations.
Whats wrong?

The other bug is, even when i remove the AP from my Organisation, I cant register it on the new one, because system promts "AP is still registred in an other Organisation". 1123AC-HD doesn't have a QR Code to scan in Nebula APP on my mobile. Is it possible to generate the QR-Code?

Please help me, writing support to kick out the AP result in down-time which i want to avoid.

regards

Stefan

All Replies

  • ivessm
    ivessm Posts: 42  Freshman Member
    Stefan. I ran into the same issue. I didn't have a QR Code on mine either. I had to call tech support and explain the problem to them. They freed up the device that allowed me to register it again.

    Hope this helps.

    -stew
  • Zyxel_Nathan
    Zyxel_Nathan Posts: 38  Zyxel Employee
    Dear Stefan,

    Good day!
    Regarding the first problem “get a blank form within select Organizations”, have you tried clearing browser cache, or using other browsers (Chrome/Firefox/Edge) or incognito mode to open the page but Organization still shows blank? If yes, could you help to take a screenshot to show the symptom?

    For another issue, could you help to provide the name of your new and old Nebula Organization/Site for us to check? The name of Org./Site can be found on the top of Nebula webpage.
     

    Then, please enable "Invite Zyxel support as administrator" in your new and old Nebula Organization/Site so that we can access and check the status.

    Thank you.

    Nathan


  • I opened a support case in nebula.
  • Life_Alex
    Life_Alex Posts: 2
    edited December 2021
    ivessm said:
    Stefan. I ran into the same issue. I didn't have a QR Code on mine either. I had to call tech support and explain the problem to them. They freed up the device that allowed me to register it again.

    Hope this helps.

    -stew
    Hey what number did you call ?

    cant get my NSG100 to reregister too..


  • Dear Stefan,

    Good day!
    Regarding the first problem “get a blank form within select Organizations”, have you tried clearing browser cache, or using other browsers (Chrome/Firefox/Edge) or incognito mode to open the page but Organization still shows blank? If yes, could you help to take a screenshot to show the symptom?

    For another issue, could you help to provide the name of your new and old Nebula Organization/Site for us to check? The name of Org./Site can be found on the top of Nebula webpage.
     

    Then, please enable "Invite Zyxel support as administrator" in your new and old Nebula Organization/Site so that we can access and check the status.

    Thank you.

    Nathan


    Dear Stefan,

    Good day!
    Regarding the first problem “get a blank form within select Organizations”, have you tried clearing browser cache, or using other browsers (Chrome/Firefox/Edge) or incognito mode to open the page but Organization still shows blank? If yes, could you help to take a screenshot to show the symptom?

    For another issue, could you help to provide the name of your new and old Nebula Organization/Site for us to check? The name of Org./Site can be found on the top of Nebula webpage.
     

    Then, please enable "Invite Zyxel support as administrator" in your new and old Nebula Organization/Site so that we can access and check the status.

    Thank you.

    Nathan


    Hey Nathan do you think you could help me out aswell ?

    regarding reregistering product 

    Regards

    Alex
  • Zyxel_Adam
    Zyxel_Adam Posts: 158  Zyxel Employee
    Hi @Life_Alex,

    We could help you on this matter  :)

    In order to prove the device is in your hand, could you please PM me your NSG's MAC address/Serial number and also provide me the invoice so that we will be able to help you to de-register your product from previous owner account.
    Adam

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