Account Settings - Change Email

Ikarus
Ikarus Posts: 15
First Anniversary Friend Collector First Comment
edited August 2022 in Service & License

Hello,
How is it possible to change the email via “Account Information”?

https://accounts.myzyxel.com/users/edit_profile

It looks like the email is the only parameter that cannot be changed!

Regards,
Ikarus


All Replies

  • I have the same problem. Why is it so complicated?
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Please send the new email address to me in private message. We will help you modify the account information. 
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Your email address on myZyxel.com is updated.
    Please use the new account to login.  :)
  • Ikarus
    Ikarus Posts: 15
    First Anniversary Friend Collector First Comment

    Hello,
    Many thanks for updating my email address.

    I have a follow up question:
    How can I change the email address for the secureporter? Actually, I forgot how the set up a report (daily, weekly)

    Kind Regards,

    Ikarus







  • Rix
    Rix Posts: 21  Freshman Member
    First Anniversary 10 Comments SurveyFeedback-2022-Nov Friend Collector
    Kindly please present a notification about changing account email address.  IT CANNOT BE DONE.
    Please, 35-year IT veteran has to go to support forum after fussing around, wasting 30 minutes in endless Zyxel change email address hell, only to be driven here out of frustration.  Come on guys, IT and especially firewalls are hard enough to manage.  If I had a dollar everytime I wasted billable time on this kind of nonsense I would buy :Zyxel and perform a Twitter operation on it.  Haha. LoL. Please consider it. It is almost 7PM and I am late for dinner AGAIN.
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,063  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @Rix

    Thanks for your feedback to us. May I know do you still want to change your Myzyxel e-mail account? If so, please provide your new e-mail account to us via private message. Thanks.
  • György
    György Posts: 1
    First Comment
    edited June 2023
    Hello, I would like to change my email address on Myzyxelcloud. Can it be solved? Thanks.
    

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 259  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Dear @György,

    Good day.

    Sure, please use your current account PM me your new account, and let me know do you want to keep this account or delete it?

    Thanks.

    Ivan

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