Change registered email

zakburton82

Hi,

I need to change my registered email for but the option to do so is greyed out so frustratingly I’m unable to do this hence me needing help from an admin.

Help please.

Zyxel_Judy

Hi @zakburton82 ,

To better assist you, could you confirm if you want to change ***.burton@icloud.com to a different email address on this Community platform?

zakburton82

Hi

Thanks for coming back to me

I need to change my registered email for the Nebula Control Centre eg what I log into the app with to administrator my home network

Zyxel_Judy

Hi @zakburton82 ,

Please ensure the new email address isn't a Zyxel account before changing the email address.

Here is a guide to change Nebula account's email for you to reference:

https://community.zyxel.com/en/discussion/20919/how-to-change-nebula-account-s-email

zakburton82

it’s saying “This email has already been used for registration.” when I tried to do this. I’ll screenshot and message you it direct.

Zyxel_Judy

Hi @zakburton82 ,

It means that another account (referred to as Account 2) is already registered with Nebula. Based on your screenshot, your account 2 is grayed-out because you logged in using Google instead of the account + password method.

As a workaround, you can:

1. Add Account 2 to the organization’s administrator list under Account 1.
2. Transfer the organization from Account 1 to Account 2, so all devices will belong to Account 2.

https://community.zyxel.com/en/discussion/10286/nebula-how-to-transfer-the-organization-owner-to-another-account

zakburton82

I’ll give that a go thanks